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Message: <blockquote data-quote="13garth13" data-source="post: 5545468" data-attributes="member: 16979">But (just for fun, a bit of a thought exercise), WHY exactly did these people who once upon a time consumed your products (voraciously in some cases), become "ex-customers"?  Perhaps, it would behoove said business to consider its practices so as to not generate such ill feelings that create said ex-customers, in other words to do some pre-emptive customer retention for the future.  Put another way, if this business had been interested in customer "retention" in the first place, to the degree to which Plane Sailing describes it at his current place of employment, perhaps they might not be taking as many (in some cases senseless and ill-placed, but in other cases perfectly legit) potshots on the intrawebs as they are now...Cheers,Colin</blockquote>