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<blockquote data-quote="GMSkarka" data-source="post: 2193297" data-attributes="member: 763"><p>I'm only going by how many complaints *we* have received at Adamant...which, I assure you, *is* only a handful. The overwhelming majority of our customers have no problems with the graphics. </p><p></p><p>Keep in mind: the borders in question are no more than a 20% shade, most of which is also "whited out" by the print gutter on most household printers. Hardly "ink-guzzling." It's not like we're talking about heavy, intricate graphics here. Plus, the products with the borders actually are selling more than the products we have without borders. I'm not saying that there's a causal relationship (I don't think people are buying *because* of the borders), but I can't help but think this is a mountain out of a molehill.</p><p></p><p>To be completely honest, if I've learned one thing in my 12 years in this business, it's that there's always going to be some complaint about everything you do. Heck, I've gotten complaints from people over the years who don't want any art or "fluff" in their products at all...they long for the days when game books read like stereo instructions. I've gotten complaints that products use a die type that the consumer disagreed with. I've gotten complaints that a particular title font made somebody decide not to buy a product. No, I'm not kidding.</p><p></p><p>If I start going around trying to solve everybody's concerns, I'll earn huge points for service, sure...but I'll spend all of my time taking care of every issue that someone has. Sooner or later, you have to decide to pay attention to the law of diminishing returns. The fact remains that the graphics complaints have only been a handful of folks.</p><p></p><p>I'm sorry if that annoys some of you...I really am. But I have to think of the bigger picture. </p><p></p><p>I will keep an open mind, though. I'll keep my eye on sales and feedback, and if it looks like it would have an effect, I'll make a change in my graphical approach.</p></blockquote><p></p>
[QUOTE="GMSkarka, post: 2193297, member: 763"] I'm only going by how many complaints *we* have received at Adamant...which, I assure you, *is* only a handful. The overwhelming majority of our customers have no problems with the graphics. Keep in mind: the borders in question are no more than a 20% shade, most of which is also "whited out" by the print gutter on most household printers. Hardly "ink-guzzling." It's not like we're talking about heavy, intricate graphics here. Plus, the products with the borders actually are selling more than the products we have without borders. I'm not saying that there's a causal relationship (I don't think people are buying *because* of the borders), but I can't help but think this is a mountain out of a molehill. To be completely honest, if I've learned one thing in my 12 years in this business, it's that there's always going to be some complaint about everything you do. Heck, I've gotten complaints from people over the years who don't want any art or "fluff" in their products at all...they long for the days when game books read like stereo instructions. I've gotten complaints that products use a die type that the consumer disagreed with. I've gotten complaints that a particular title font made somebody decide not to buy a product. No, I'm not kidding. If I start going around trying to solve everybody's concerns, I'll earn huge points for service, sure...but I'll spend all of my time taking care of every issue that someone has. Sooner or later, you have to decide to pay attention to the law of diminishing returns. The fact remains that the graphics complaints have only been a handful of folks. I'm sorry if that annoys some of you...I really am. But I have to think of the bigger picture. I will keep an open mind, though. I'll keep my eye on sales and feedback, and if it looks like it would have an effect, I'll make a change in my graphical approach. [/QUOTE]
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