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Message: <blockquote data-quote="Drawmack" data-source="post: 238295" data-attributes="member: 4981">I cannot find the thread named WotC customer negligence and since searching is turned off I cannot use that feature. This is the addendum to that thread that I said I would post when the issue was resolved.Within 24 hours of posting this, I got a response from someone who works for WotC with about this issue. Unfortunatly is was friday, after closing time, when I got the instructions on how to get the replacement book. I followed his instructions monday and was very please with the customer service that I received on the phone. They were very appologetic over the whole matter. I shipped my monster manual out the next day.It took exactly 14 days from the day my MM left my hand until the new one was in it. That is a good turn around time. I got a free copy of Enemies and Allies, which was on my to buy list, for my trouble. As a side note, my new MM has a sticker over the bar code with a new bar code, isbn and price - the new price $44.95 - ouch I'm glad that replacement was free that's almost double what I paid for it in the first place.</blockquote>