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Message: <blockquote data-quote="Zaruthustran" data-source="post: 1040242" data-attributes="member: 1457">The Con was wonderful--once I got inside. My comments/suggestions:1. Pre-print Generic Tickets. Generic Tickets are Generic; there is no reason to print them on demand. So, pre-print 10,000 Generic Tickets before the show--DO NOT PRINT THESE ON-SITE.2. Pre-print Attendee Badges. It takes far too long to take down someone's name, enter it into a computer, and have that computer print a sheet of paper. Instead, just pre-print thousands of blank Attendee badges, each with a barcode. When a customer buys a badge, just scan the badge's bar code to activate it, then hand it to the customer along with a felt-tip pen. The simple act of having the customer write his or her own name will save thousands of man-hours.3. Again: there is no need to print on demand. Printing on demand is slow and vulnerable to technical failure. DO NOT PRINT ON DEMAND.4. Sell Generic Tickets in blocks of 5. This will save time since your  staff will deal with standardized prices and your customers will have fewer choices/an easier buying decision. 5. Work with the convention center so that they serve your customers' needs. I found that there were plenty of trash cans, adequate lighting, decent temperatures, and fair food prices. Good job. But I did notice that many of bathrooms were quickly depleted of paper towels, soap, and other consumables. GenCon is a 24-hour convention--the Convention Center should be made aware of this and plan accordingly.6. Have a crisis plan and quickly respond to trouble. The line was a catastrophe that repeated itself day after day. I'm glad to hear that someone finally responded by hand-writing badges, but this should have happened the very first day. GenCon should have responded to the fiasco by clearly communicating to customers what the problem was and what was being done to solve the problem. GenCon should have also distributed free bottled water to the line (they are lucky that no one passed out or had medical problems). Such consideration costs only a couple hundred bucks and a quick drive to Wal-Mart, but goes a long way toward mitigating the tremendous loss of goodwill caused by GenCon's lack of logistical skill.-z</blockquote>

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