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<blockquote data-quote="mac1504" data-source="post: 1328922" data-attributes="member: 774"><p>Just some thoughts and opinions I gathered from both working on the manufacturing end and working with retailers as well as my own personal experience of being in and around many different game stores:</p><p></p><p>1. Try not to alienate potential customers. I am not just talking about preferring one type of gamer over the other (LARPERS over role-players or miniature game players) but just general customers. I've been in one too many stores that turned me off because of the way the staff and "regulars" talked about other customers and such.</p><p></p><p>2. Don't accomodate to your best customers too much. I am a big believer in this, you definitely want to give some rewards to those customers that spend a lot of time and money in your store- but don't be too generous. Giving them large discounts eats into your profits.</p><p></p><p>3. It's been stated here before, but I whole heartedly agree on this one- don't try to go the cut throat route of deep discounting. You will probably hear customers coming in saying, "I can get this pack of cards online for 20% less, why should I buy them here?" Don't get snared into this slippery slope as it only has a fatal ending for your store.</p><p></p><p>4. Have a set of rules for all to see and stick with them. Have a policy for shoplifting and selling of personal items in the store, as well as profanity and any other items of potential issue for you. </p><p></p><p>That's all I can think of for right now. </p><p></p><p>Best of luck!</p></blockquote><p></p>
[QUOTE="mac1504, post: 1328922, member: 774"] Just some thoughts and opinions I gathered from both working on the manufacturing end and working with retailers as well as my own personal experience of being in and around many different game stores: 1. Try not to alienate potential customers. I am not just talking about preferring one type of gamer over the other (LARPERS over role-players or miniature game players) but just general customers. I've been in one too many stores that turned me off because of the way the staff and "regulars" talked about other customers and such. 2. Don't accomodate to your best customers too much. I am a big believer in this, you definitely want to give some rewards to those customers that spend a lot of time and money in your store- but don't be too generous. Giving them large discounts eats into your profits. 3. It's been stated here before, but I whole heartedly agree on this one- don't try to go the cut throat route of deep discounting. You will probably hear customers coming in saying, "I can get this pack of cards online for 20% less, why should I buy them here?" Don't get snared into this slippery slope as it only has a fatal ending for your store. 4. Have a set of rules for all to see and stick with them. Have a policy for shoplifting and selling of personal items in the store, as well as profanity and any other items of potential issue for you. That's all I can think of for right now. Best of luck! [/QUOTE]
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