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<blockquote data-quote="gabrion" data-source="post: 2833543" data-attributes="member: 30779">Question,Trevor, along with the rest of the crew at Custserv, isn't a bad guy IMO.&nbsp; Actually, he's just doing his job to the best of his ability and trying to make the best of it.&nbsp; The problem I have though is that Custserv in general seems to be a rapid response program that often gives answers without putting a lot of thought or research into it.Think of how customer service works pretty much anywhere.&nbsp; I know I've had to call them for various computer issues, internet hookup, cable TV, cell phone service, etc.&nbsp; Very seldom to I get the real solution to my problem the first time around.&nbsp; The reason for this is that people who work in customer service departments are trained to be generalists rather than to talk about specific issues, that is until the issue comes up, at which point they have to wing it a bit. As I said in&nbsp; the beginning, doing that kind of thing is a tough job and I won't knock em for doing it.&nbsp; However, from our perspective, we should realize that there are better places to find out about D+D rules issues than WotC custserv.&nbsp; Go over to the rules board and ask a question.&nbsp; Look for people like Hypersmurf and Patryn of Elvenshea (sp?) (just to name a few) to weigh in on issues.&nbsp; These guys know rules nuances that are often overlooked by people like custserv, since they have to devote time to stuff like Neopets.&nbsp; Even better yet, go over to the WotC boards and look for the optimization boards.&nbsp; The folks on there are generally some of the most knowledgable people about D+D rules you'll ever find.The bottom line is that you should be careful who you're taking as a real authority on game rules.As for the animated shield, LR has made his ruling on it and if he chooses to reverse it I'd be fine with that, but for now I'm going to play with what he's said.</blockquote>

[QUOTE="gabrion, post: 2833543, member: 30779"] Question, Trevor, along with the rest of the crew at Custserv, isn't a bad guy IMO. Actually, he's just doing his job to the best of his ability and trying to make the best of it. The problem I have though is that Custserv in general seems to be a rapid response program that often gives answers without putting a lot of thought or research into it. Think of how customer service works pretty much anywhere. I know I've had to call them for various computer issues, internet hookup, cable TV, cell phone service, etc. Very seldom to I get the real solution to my problem the first time around. The reason for this is that people who work in customer service departments are trained to be generalists rather than to talk about specific issues, that is [i]until the issue comes up,[/i] at which point they have to wing it a bit. As I said in the beginning, doing that kind of thing is a tough job and I won't knock em for doing it. However, from our perspective, we should realize that there are better places to find out about D+D rules issues than WotC custserv. Go over to the rules board and ask a question. Look for people like Hypersmurf and Patryn of Elvenshea (sp?) (just to name a few) to weigh in on issues. These guys know rules nuances that are often overlooked by people like custserv, since they have to devote time to stuff like Neopets. Even better yet, go over to the WotC boards and look for the optimization boards. The folks on there are generally some of the most knowledgable people about D+D rules you'll ever find. The bottom line is that you should be careful who you're taking as a real authority on game rules. As for the animated shield, LR has made his ruling on it and if he chooses to reverse it I'd be fine with that, but for now I'm going to play with what he's said. [/QUOTE]

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