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<blockquote data-quote="Argyuile" data-source="post: 4294417" data-attributes="member: 63633">Amazon Redeemed by their Customer Service StaffI found an e-mail I could send to CS without my order number.&nbsp; I suggested that instead they send me the 3 books that comprised the gift set for the same price as the gift set and that would make me happy.Unfortunately I received a nonsensical canned response that had almost nothing to do with my inquiry.Fortunately it also had a link to have CS call you on your phone.&nbsp; I put in my # and my phone rang almost instantly (which I thought was cool).&nbsp; I still had to hold for about a minute (maybe less) to get a CS rep.I got Ledina on phone and tried to explain my situation.&nbsp; It took a while for me to get her to understand the whole, gift set is basically the same as the 3 separate books part but when she did, she set me up to get the 3 books at the price of the gift set ( 5 dollars and some change difference).&nbsp;&nbsp; Certainly not a huge amount of money but it made me feel about a billion times better about doing business with amazon.&nbsp;&nbsp; Kudos to amazon for (Eventually) doing the right thing.I am a strong believer that it doesn't matter what mistakes you make but what you do about them that matters.&nbsp; Amazons customer service department has saved them from forever losing a customer.&nbsp; Good job.</blockquote>

[QUOTE="Argyuile, post: 4294417, member: 63633"] [b]Amazon Redeemed by their Customer Service Staff[/b] I found an e-mail I could send to CS without my order number. I suggested that instead they send me the 3 books that comprised the gift set for the same price as the gift set and that would make me happy. Unfortunately I received a nonsensical canned response that had almost nothing to do with my inquiry. Fortunately it also had a link to have CS call you on your phone. I put in my # and my phone rang almost instantly (which I thought was cool). I still had to hold for about a minute (maybe less) to get a CS rep. I got Ledina on phone and tried to explain my situation. It took a while for me to get her to understand the whole, gift set is basically the same as the 3 separate books part but when she did, she set me up to get the 3 books at the price of the gift set ( 5 dollars and some change difference). Certainly not a huge amount of money but it made me feel about a billion times better about doing business with amazon. Kudos to amazon for (Eventually) doing the right thing. I am a strong believer that it doesn't matter what mistakes you make but what you do about them that matters. Amazons customer service department has saved them from forever losing a customer. Good job. [/QUOTE]

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