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Message: <blockquote data-quote="halfling rogue" data-source="post: 6389884" data-attributes="member: 6779182">The owner is part of the problem. It used to be owned by a pretty cool guy but at some point he was out of the picture. It took a while to figure out who the new owner was, and when I did I realized it was the new (newest?) owner who rains down the snidey smugness the most. They do have one guy on staff who is really cool and helpful and everything everyone else there isn't. He was alone one day and I told him that I always enjoyed it when he was working and how the others were rude, etc. Being the good employee he didn't throw his friends under the bus, but then again he didn't come to their rescue either.The funny thing is that I didn't realize how bad it was until I visited a game store out of state on vacation. It was such a cool place, very similar products to my local store, but the folks there were great. They were really busy but still took time to answer questions and look stuff up for me. They got my money. I think it's important to have people there who are passionate about comics/games/etc, but not to the expense of customer service. I'd rather deal with someone who doesn't know anything but is willing to find out rather than someone who knows everything and tells me how much they think I don't know in the process.</blockquote>