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Message: <blockquote data-quote="Asmor" data-source="post: 4305990" data-attributes="member: 1154">I found the phone customer service rep to be very much not understanding.And what I mean by that is that the CSR didn't understand what I was saying and I had to explain it multiple times. He kept saying that they had never had 4th edition in stock, and nobody had received it. It was also annoying because he read back exactly what I told him, verbatim. i.e."I'm a bit annoyed because I preordered something in February, it came out on the seventh, and I just got an email telling me my order's been delayed for a month.""Ok, I understand that you're a bit annoyed because you preordered something in February and you just got an email saying it was delayed a month."I kind of wish I'd written the exchange down... That's not exactly it, but it captures the essence of it perfectly. There's no hyperbole at all there. I know they've got a script they're supposed to follow, but holy crap.Glad to know that there's some good phone CSRs for Amazon, that guy was enough to ensure that I used email when I found out the price was reduced and I wasn't automatically refunded.There is some good news, though. My order of the books seperately was supposed to arrive Thursday, but they just showed up today!</blockquote>