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Message: <blockquote data-quote="Azgulor" data-source="post: 4675267" data-attributes="member: 14291">And here we are at the impasse.  While the action taken may be right and proper for WotC, it is of zero benefit to the customer - and that is an issue for some people.  Usually it's an issue for 100% of the customers.For example, I have cable companies that are MY customers.  I've sat in meetings where they've explained why they offer channel packages versus a la carte channel subscription and I understand that as their operating costs rise, they must raise prices to cover those costs.However, as a cable customer, I also get ticked off when a rate hike is announced or when the ads for new customers promises a lower rate not available for existing customers - until I call and request it and they give it to me.  They want to make as much margin off me as they can.  I want them to make as little margin off me as possible while providing the services & products I want.See, I get where WotC is coming from in terms of business objectives.  I'm a capitalist - I applaud the pursuit of making as much money as they can while satisfying their customers.  However, as a customer, I want the most I can get for the least amount of money.  The more choices I have the better.  It's the nature of the supplier:customer relationship.  Most of the time it's mutually beneficial but there are instances where they are at odds with one another.  It's not good nor bad.  It's the nature of the beast.What I don't get is the mentality of certain customers of always viewing the world through the business-oriented lens of the supplier (WotC in this case).  I may understand and appreciate their point of view, but to blindly support it even where it may cost me more money, give me fewer choices, etc. makes no sense to me from a customer's point of view.  And except for those on the WotC payroll, at the end of the day we're all customers.</blockquote>

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