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Message: <blockquote data-quote="maddman75" data-source="post: 2016945" data-attributes="member: 2673">What FLGS's need to do mainly is put the F back in FLGS.  I've read too many stories from gamers on the net from all over about shop owners who run their business like its a hobby.  Walking into a store and having no one to help you, having to put up with people who would be thrown out of any other business because of their hygene, having uninformed or clueless staff, or worse having staff deride something you ask about because its their favorite system to hate on.  Or they like RPGs and look down on CCGs, or vice versa.  All of these are unacceptable.I have a good friend who manages a tire store and shop.  He runs a successful business despite the 800 lb gorilla.  That would be Wal-Mart.  Wal-mart will always be cheaper than he is.  There's nothing he can do about this, there's no way he can get his costs lower than theirs.  But he manages to run a successful store.He treats his customers well.  He and his staff are very knowledgeable about tires, and can talk with you and figure out what you need.  At wal-mart you don't really get that - you get a rack of tires and someone will slap them on.  So his customers are loyal, because they get something for their money.A FLGS needs to do the same.  It needs to be run like a business first, careful attention paid to stock and what's moving, regular customers treated respectfully, and overall a nice place to come and shop.  Room for gaming makes it even better.  I wish I had a store like that around me.  If I did, I might start paying full retail for books.</blockquote>

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