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Message: <blockquote data-quote="Rackhir" data-source="post: 1634936" data-attributes="member: 149">I've done some looking and that Fujitsu you've got is supposedly one of the best of the affordable scanners with an ADFs. Perhaps you just need to replace the ADF or get it repaired? Most of the other models are multiple thousands of dollars, would your company be willing to spend $2,000-$5,000 for a new one?If all you really need on the documents is the work order #, OCR is unlikely to do you much good. Do they already have the work order # on them and if so is it typed or handwritten. If it's hand written, it's unlikly that OCR will work terribly well unless your people have very neat and consistent handwriting. I haven't had much experience with this, but I would suspect that the OCR would add at least a minute or so to the processing of each document and if you are doing several hundred per day, that can really add up. Perhaps Breakdaddy can give us an approximate time per scan for the OCR to operate? Please tell us what kind of machine you have, since that has a strong impact on how fast the OCR software would run.Finally with regards to the comment field's visibility, check the version of "Acrobat Reader" that the 98 and XP clients are using. I believe that the scanner saves the files in PDF format and Reader is what they would be using to open those files.</blockquote>