Upgrade your account to a Community Supporter account and remove most of the site ads.

Reply to thread

Message: <blockquote data-quote="Sakzilla" data-source="post: 831426" data-attributes="member: 6105">Sorry to post and run this morning, but the job took the GM away from the messageboards.  I most certainly would not act out frustration or otherwise slam a vendor if I did not have both a just case and the email/reciepts to back up my position.The history thus far:Feb 5, 2003 - I order a copy of Masterscreen from the Citizen games website, paying with paypal.  The link that I ordered from is still active, and I do have my paypal reciept.  NO PRODUCT ARRIVED.Feb 17, 2003 - I sent a polite, professional inquiry to Rob Stone(stoney@citizengames.com) looking for my order - I forwarded a copy of my reciept at that time.Feb 19, 2003 - I received a very polite, professional response from Mr. Stone that said:I'll check on this first thing in the morning and verift that it has shippedand/or ship it if it hasn't.Regards,Rob StonePresident/Creative DirectorCitizen Games LLC(209)463-0852My thought at this point is there was a snafu in the process, and this guy would get things squared away.  NO PRODUCT ARRIVED.Mar 23, 2003 - after a month of silence and no product, I again emailed Mr. Stone, looking for my product.  No reply.Mar 24, 2003 - In case Mr. Stone was out of pocket, I sent the same message to a different address (faq@citizengames.com) entitled "complaint"I suppose the "contact us" portion of their website does not really mean "contact us" - it more likely means, from their track record, "don't contact us. since we won't reply."  The phone number listed in Mr. Stone's signature takes you to a fax machine-type screeching sound, but one that apparently does not recieve faxes (tried on Mar 24, 2003).Apr 10, 2003 - I sent an email to the address listed on the paypal account (wiseguys@mobstershop.com) that the citizen games site links to, and got no reply.  NO PRODUCT ARRIVED.Where does this leave me?No productNo $25No faith in the internet business called Citizen GamesTheir website has been recently updated (Apr 10, 2003) and they continue to offer merchandise - this is not a defunct operation where I got caught as the lights are going out.  This is a company that has chosen to take money from me on an inter-state banking transaction and not deliver what was promised.I just hope too many other gamers do not get caught in this scheme that they have going.  I would certainly appreciate any sort of contact from anyone at that company - I can't believe the gaming business will tolerate fraud like this.</blockquote>

Verification