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Message: <blockquote data-quote="Amal Shukup" data-source="post: 2047279" data-attributes="member: 6291">Not a lot you can do about 'too short'...I was just teaching a class on Customer Service to a bunch of small biz types last week, and the "Customer is lost anyway so why sweat it?" argument came up as a justification for NOT trying to fix the situation. Obviously every business has to set policies that are right for them (as determined by their bottom line), but I'm gonna throw out a couple of thoughts:1.  A screwed up transaction has the potential of hurting future business. People who have a REALLY bad experience tend to spread their displeasure around (sadly, much more than when they have a positive experience). This is Not Good - particularly in a smaller, or well connected, community. Making it up to them somehow (repair trim and a fix of the highlights, say) might prevent that negative word of mouth even if the customer IS a write off.2.  I've seen good Customer Service actually save the relationship*. This is particularly important if the customer is any sort of regular (a number of 'good' transactions followed by the screw up). Marketing Math says that NEW customer tansactions cost 5 times as much to obtain as REPEAT customer transactions. So even if you lose the value of, say, 3 sales (transactions) but keep the customer, then that is a 'win' so far as the 'bottom line' is concerned.Part of the secret to this is that you don't 'fight' the customer (it's not that they're always right - just that being 'right' costs you money). If you get to the point where they're screaming about lawsuits, you've waited too long....* Example: Normally excellent restaurant pooches a meal (slow, cold, messed up order). Manager immediately apologized, 'Comp'ed the meal AND gave credit for 50% off the diners' NEXT meal (which they made sure was perfect). Customers saved. No negative word of mouth. Probably got positive word of mouth actually...Too true.I now cut my own hair (Bzzzzzz). For a while, I actually brought along polaroids (front oblique and back) of me with a 'good' haircut so there'd be no confusion about what "really short sides and back, tapered to about 'this' long on top" meant. In response to the original poster: It never hurts to ask. I also suggest honey over vinegar. If they treat you like cr-p, though... Pickle em (MrFilthyIke - I'm loving that evolution of '...vinegar' to transitive verb!).A'Mal</blockquote>

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