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Bad Hair Cut Etiquette?
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<blockquote data-quote="Rel" data-source="post: 2050275" data-attributes="member: 99"><p>I'm not in the haircutting business but I'm operating on an assumption here that there's been a screw up. If you say that "two inches too short" is no big deal to you then I've got no reason to disbelieve you. But I've been around women who've just had their hair cut and my anecdotal experience is that most would consider two inches longer or shorter than they wanted to be "bad". So again, my starting point was to take QD at her word and go from the position that a mistake had been made.</p><p></p><p>Now given that the salon has her money they've got all the power. They can try and make her whole either by fixing whatever they can about her haircut or they can refund her money. Or they can decide not to try and fix it at all.</p><p></p><p>If there is no economic incentive to fix things then I get your point. If business is so good that you're turning away customers already then there is no need to try and fix something for someone who probably won't come back anyway (I'll note that if you're in this position you should probably raise your prices a bit). I still maintain that you're better off to just send them away than to say something nasty and guarantee that they'll go away mad.</p><p></p><p>If I can get my own business to that point then I'll be thrilled. And rich!</p><p></p><p>EDIT - I just realized something else that I might not have made clear when I first posted in this thread and it might be what rubbed some people the wrong way. I wouldn't resort to the "you don't want me as an unhappy customer" routine right out of the gate. I'd start with, "I hate to be a pain but this is not the haircut I asked for." and go from there. If you ask them to fix their mistake and they say yes then you thank them and move forward. If not then you move forward on that front. Sorry I didn't make that more clear up front.</p></blockquote><p></p>
[QUOTE="Rel, post: 2050275, member: 99"] I'm not in the haircutting business but I'm operating on an assumption here that there's been a screw up. If you say that "two inches too short" is no big deal to you then I've got no reason to disbelieve you. But I've been around women who've just had their hair cut and my anecdotal experience is that most would consider two inches longer or shorter than they wanted to be "bad". So again, my starting point was to take QD at her word and go from the position that a mistake had been made. Now given that the salon has her money they've got all the power. They can try and make her whole either by fixing whatever they can about her haircut or they can refund her money. Or they can decide not to try and fix it at all. If there is no economic incentive to fix things then I get your point. If business is so good that you're turning away customers already then there is no need to try and fix something for someone who probably won't come back anyway (I'll note that if you're in this position you should probably raise your prices a bit). I still maintain that you're better off to just send them away than to say something nasty and guarantee that they'll go away mad. If I can get my own business to that point then I'll be thrilled. And rich! EDIT - I just realized something else that I might not have made clear when I first posted in this thread and it might be what rubbed some people the wrong way. I wouldn't resort to the "you don't want me as an unhappy customer" routine right out of the gate. I'd start with, "I hate to be a pain but this is not the haircut I asked for." and go from there. If you ask them to fix their mistake and they say yes then you thank them and move forward. If not then you move forward on that front. Sorry I didn't make that more clear up front. [/QUOTE]
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