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Bad Hair Cut Etiquette?
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<blockquote data-quote="Rel" data-source="post: 2053131" data-attributes="member: 99"><p>Queen Dopplepopolis, I'm glad they were accomodating and glad that you're happier with the results. I'm going to go out on a limb and guess that The Universe thinks you look lovely regardless of the haircut. <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=";)" title="Wink ;)" data-smilie="2"data-shortname=";)" /></p><p></p><p>I got a chance to put my money where my mouth is today with regards to customer service. I got a call from a customer indicating that a DVD that I made for them (I'm a professional videographer) wasn't working. They wanted a VHS copy and I was making one within ten minutes of their call.</p><p></p><p>After talking with them some more we were able to determine that the problem was on their end (with the laptop they were trying to play the DVD on) and not a problem with the DVD itself. Regardless they needed the tape ASAP and their office is an hour and a half away from me. They offered to send a courier to pick up the tape.</p><p></p><p>I had some paperwork that I could have worked on but nothing too pressing. I offered to meet their courier half way to help them out. Particularly in light of the fact that the problem was not my fault and I was fixing it within three hours of them calling, they were thrilled. I'm pretty sure that they will be a customer for life and will hopefully spread the work about how helpful I was with their problem. If that translates into even one additional video then I'll make a minimum of a couple hundred dollars. Plus I get to bill them for the extra copy I made today.</p><p></p><p>I love it when doing good by my customers also translates into cash.</p></blockquote><p></p>
[QUOTE="Rel, post: 2053131, member: 99"] Queen Dopplepopolis, I'm glad they were accomodating and glad that you're happier with the results. I'm going to go out on a limb and guess that The Universe thinks you look lovely regardless of the haircut. ;) I got a chance to put my money where my mouth is today with regards to customer service. I got a call from a customer indicating that a DVD that I made for them (I'm a professional videographer) wasn't working. They wanted a VHS copy and I was making one within ten minutes of their call. After talking with them some more we were able to determine that the problem was on their end (with the laptop they were trying to play the DVD on) and not a problem with the DVD itself. Regardless they needed the tape ASAP and their office is an hour and a half away from me. They offered to send a courier to pick up the tape. I had some paperwork that I could have worked on but nothing too pressing. I offered to meet their courier half way to help them out. Particularly in light of the fact that the problem was not my fault and I was fixing it within three hours of them calling, they were thrilled. I'm pretty sure that they will be a customer for life and will hopefully spread the work about how helpful I was with their problem. If that translates into even one additional video then I'll make a minimum of a couple hundred dollars. Plus I get to bill them for the extra copy I made today. I love it when doing good by my customers also translates into cash. [/QUOTE]
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