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Message: <blockquote data-quote="SpringPlum" data-source="post: 2059538" data-attributes="member: 10318">One of my friends used to manage a Chick-fil-a.  And my favorites of his stories are about the people who would get truly furious at the drive-thru guys because they didn't sell hamburgers.Another retail tale:I used to work at a maternity clothing store with a pretty steep return policies.  "No refunds and exchanges only with a receipt and the tags still on."  So this lady comes in wanting panty hose.  I show her where they are.  She complains about the price and says that the sizing chart on the back is confusing.  But gives in and purchases them because she 'must' have them for a party.  I make the exchange policy very clear and add that we cannot even exchange hose once the package has been opened.  She says that it's a stupid policy but she buys two packages and storms out.    An hour later she calls and says that they didn't fit and she wants her money back.  *Now, boys and girls, what does 'no refunds' mean to you?* Plus, she has opened one of the packages and we will NOT take those back.  First she wants us to refund hr credit card over the phone.  No way! So after she yells and screams, we agree to do a post void for one pair if her husband brings them in.  Two hours later, she calls again and says that her husband will be in tomorrow and we should do the post void then.  Those who work in retail know that post voids have to be done before close of business or the credit card will go through when the register is closed.  I try to calmly explain this to her when she launches into a serious of explicatives totally unsuitable for ENWorld and threatens to come in tomorrow and 'cause problems'.Now, keep in mind that this fine human being was a few months away from spawning another fine human being.  The girl who worked the next day called mall security on her when she came in screaming and yelling.</blockquote>

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