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<blockquote data-quote="Jester David" data-source="post: 7678182" data-attributes="member: 37579">Well, they could have done nothing. Show was over, it's a small percentage of fans. It would have been super easy to dismiss the problem with a &quot;Sorry, we hear your complaints, and will look into improving things next year.&quot; I don't think that kind of response would have surprised anyone. But they didn't. They could have also just given out the Sword Coast codes. That's cheap as they just need to send an email, and can handle that through GenCon's records of who bought the passes. There's no distribution costs (i.e. shipping) and limited loss of sales. After all, last year people paid the same price and only got a $50 book, so the $60 game is better. But they're also giving the book. That's big. The book and the game means there's significantly more value than people received last year, meaning the value is much higher. But that's not the full reason it's a classy move. It was Baldman Games that provided the poor service and didn't provide rewards equal to the value of the tickets. They run WotC's organized play games at major conventions, and I believe they've been doing so for a decade. It would have been easy for WotC (and N-Space) to shrug and say &quot;not my problem&quot;. But they're stepping in and offering their own money to help.That's what makes it classy.</blockquote>

[QUOTE="Jester David, post: 7678182, member: 37579"] Well, they could have done nothing. Show was over, it's a small percentage of fans. It would have been super easy to dismiss the problem with a "Sorry, we hear your complaints, and will look into improving things next year." I don't think that kind of response would have surprised anyone. But they didn't. They could have also just given out the Sword Coast codes. That's cheap as they just need to send an email, and can handle that through GenCon's records of who bought the passes. There's no distribution costs (i.e. shipping) and limited loss of sales. After all, last year people paid the same price and only got a $50 book, so the $60 game is better. But they're also giving the book. That's big. The book [I]and[/I] the game means there's significantly more value than people received last year, meaning the value is much higher. But that's not the full reason it's a classy move. It was Baldman Games that provided the poor service and didn't provide rewards equal to the value of the tickets. They run WotC's organized play games at major conventions, and I believe they've been doing so for a decade. It would have been easy for WotC (and N-Space) to shrug and say "not my problem". But they're stepping in and offering their own money to help. That's what makes it classy. [/QUOTE]

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