Upgrade your account to a Community Supporter account and remove most of the site ads.

Reply to thread

Message: <blockquote data-quote="Janx" data-source="post: 5418735" data-attributes="member: 8835">On x-mas, Borders.com had a sale for e-books.  Specific titles for $5 each.My wife checked to verify compatibility with her Sony reader, and then ordered 5 books.  Here's how that simple task went wrong:No shopping cart.  She had to buy each book individually, generating 5 confirmation emails with Order#sThen, only one of the books (last one) showed up on the web page in her "ebook library to download"  Clicking the button led to prompts to install Adobe Digital Editions.  Finishing that, returning to the site made the library show zero books.  Being a holiday, I clicked the button to send an email.  Got no response after48 hours.So we called them, and the girl said she couldn't actually look up our orders (apparently they were upgrading her software that day).  She first assumed we didn't have the right software installed, which has nothing to do with their web-site showing zero  owned books in our online Borders Ebook library.  She actually asked me for my username and password to login to the site herself.  I refused as NOBODY should ever ask for that in tech support.  She said to call back later that day.Later that day, I got busy signals calling their 800 number.  I had to wait until the next day.The next day, a new girl, presumably new software.  The online library finally showed 1 book owned, but she had to refund me the rest because she can't twiddle the bits in the database (do you know how easy it is to code a tool for that, and how lame they don't have it...).Downloading the actual book was easy.  I logged into borders.com, went to ebook library and clicked Download Now.  The browser started the file download, and because the file extension was registed to Sony's Reader Library program, it opened up and added the e-pub book to its registered books (which then is transferred to the e-reader like any other).Given the problems however, I forbade my wife from buying from them.  Borders is late to the e-book game.   Failing to have their feces coagulated is not acceptable.  They need to be as smooth as Sony (and they're only OK) or Amazon, two players who've been at it for awhile.While my wife likes their B&M stores, they are failing to keep up with their competiion.  As such, they deserve to fail.</blockquote>

Verification