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Message: <blockquote data-quote="Ahnehnois" data-source="post: 5964021" data-attributes="member: 17106">Not speaking with regards to a gaming store specifically, but I worked at a specialty retailer for a while. There was tremendous pressure from ownership to be exactly that: smothering. As with many scenarios in life, retailers operate under the presumption that doing something is better than doing nothing. They want your money, so every second they spend not actively interacting with you reduces the chances (in their mind) that they will get it. People who get to that position also tend to be very sociable types in general, and are biased towards thinking that everyone else is that way. There's probably a ton of research on what is the best way to treat a customer, but I don't know what the conclusions of it are.I do know that I absolutely hate being approached in a store. If I need help, I will ask for it. If I want to strike up a personal conversation, I will not do it in that context. I routinely avoid stores with overbearing service. So when I was working in a store where everyone had to be greeted and talked to, there was a bit of conflict there. I tried to provide the most laissez-faire service I could, and to adapt to each customer. Some customers enjoy a friendly neighborhood vibe and conversation, others need help but are shy to ask, and others are independent and don't want to be bothered. Acknowledging this and acting accordingly is not the path of least resistance. Thus, my point is simply: don't blame the salespeople. They're just doing their job.</blockquote>

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