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<blockquote data-quote="Anubis" data-source="post: 2681037" data-attributes="member: 2358">That guy who answered your e-mail sounded very . . . confused.&nbsp; I just had a thought.&nbsp; It may be possible that different members of the customer service are like employees anywhere; more experience means more accurate.&nbsp; The guy may have been somewhat new, or maybe just not as smart as some others.&nbsp; If only we could get a database of responses from various reps, we might be able to figure out which ones are accurate and which ones are, well, a bit slow.Chris and Nephreum seems like that were certain of what they were saying, as opposed to Travis in your e-mailings who seems to meander all over the place trying to find the right answer.&nbsp; Trevor seemed somewhere in between, giving vague but somewhat knowledgable answers.Again, if we could make a database, we could probably figure this out better.&nbsp; Still, Chris and Nephreum answered the questions I asked with a lot more . . . confidence . . . than Trevor and a helluva lot more than Travis in your e-mailings.&nbsp; Of course no one is perfect.&nbsp; I do agree that multiple sources are needed to point to the truth as well.Thing is, in this case, we have all the development by Andy Collins and confirmation by two (three if you interpret Trevor's response as I and some others did) customer service representatives, as well as the fact that it is offered ver batum from the official web site.&nbsp; I would think that just about clinches it, and is definitely good enough for people who don't try to pick apart things to the point of confusion.</blockquote>

[QUOTE="Anubis, post: 2681037, member: 2358"] That guy who answered your e-mail sounded very . . . confused. I just had a thought. It may be possible that different members of the customer service are like employees anywhere; more experience means more accurate. The guy may have been somewhat new, or maybe just not as smart as some others. If only we could get a database of responses from various reps, we might be able to figure out which ones are accurate and which ones are, well, a bit slow. Chris and Nephreum seems like that were certain of what they were saying, as opposed to Travis in your e-mailings who seems to meander all over the place trying to find the right answer. Trevor seemed somewhere in between, giving vague but somewhat knowledgable answers. Again, if we could make a database, we could probably figure this out better. Still, Chris and Nephreum answered the questions I asked with a lot more . . . confidence . . . than Trevor and a helluva lot more than Travis in your e-mailings. Of course no one is perfect. I do agree that multiple sources are needed to point to the truth as well. Thing is, in this case, we have all the development by Andy Collins and confirmation by two (three if you interpret Trevor's response as I and some others did) customer service representatives, as well as the fact that it is offered ver batum from the official web site. I would think that just about clinches it, and is definitely good enough for people who don't try to pick apart things to the point of confusion. [/QUOTE]

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