Reply to thread

Message

<blockquote data-quote="Artoomis" data-source="post: 2694300" data-attributes="member: 111">ROFL.What do you want?&nbsp; It really couldn't be much more clear.&nbsp; WotC has folks at Customer Service who are dedicated to answering rules questions, and doing so with consistency and using the rules (did you know that?)&nbsp; They use the rules as written, the errata and the FAQ as authoritative sources (that's now be made very clear).&nbsp; I happen to know a customer service rep who's dutied consists solely (I think) of being a rules expert and he is bound by the rules, errata and FAQ to give his answers.&nbsp; He also is bound (I'm pretty sure) by a list of agreed-upon rulings that they use to ensure they all give the same answers (I'll check on this when I see him next).Is customer service perfect?&nbsp; No, they are just people trying to do a job.&nbsp; If the answer you get seems odd or inconsistent, keep asking - they'll get it right if you give them a chance.WotC has put in a great deal of effort and money (hiring new people) to improve the customer servic deprtments ability to answer rules questions accurately and consistently.Given WotC's position that monks taking INA is ABSOLUTELY NOT fodder for errata, how could a clarification on the monks and INA rule be possibly made any more reliable?This prejuduce against customer service based on some prior bad responses seems to be blinding you (and Caliban, and probably others) to the truth of the matter.Yes, it's clear that the FAQ sometimes contains errors, just as the rulebooks do.&nbsp; If you spot one and fail to report it to WotC, then, really, you have no one to blame but yourself for a less-than-perfect FAQ.&nbsp; The FAQ also sometimes contains material that you or I may think should be errata, but that does not make the FAQ any less authoritative and controlling as far as what the official rule is for any particular scenario.Anubis:&nbsp; Better dial it back a notch before the mods give you an offical &quot;time out.&quot;&nbsp; Most of your observations have some merit, but the way you express yourself can really take away from your message.</blockquote>

[QUOTE="Artoomis, post: 2694300, member: 111"] ROFL. What do you want? It really couldn't be much more clear. WotC has folks at Customer Service who are dedicated to answering rules questions, and doing so with consistency and using the rules (did you know that?) They use the rules as written, the errata and the FAQ as authoritative sources (that's now be made very clear). I happen to know a customer service rep who's dutied consists solely (I think) of being a rules expert and he is bound by the rules, errata and FAQ to give his answers. He also is bound (I'm pretty sure) by a list of agreed-upon rulings that they use to ensure they all give the same answers (I'll check on this when I see him next). Is customer service perfect? No, they are just people trying to do a job. If the answer you get seems odd or inconsistent, keep asking - they'll get it right if you give them a chance. WotC has put in a great deal of effort and money (hiring new people) to improve the customer servic deprtments ability to answer rules questions accurately and consistently. [b][i]Given WotC's position that monks taking INA is ABSOLUTELY NOT fodder for errata, how could a clarification on the monks and INA rule be possibly made any more reliable?[/i][/b][i][/i] This prejuduce against customer service based on some prior bad responses seems to be blinding you (and Caliban, and probably others) to the truth of the matter. Yes, it's clear that the FAQ [b][i]sometimes[/i][/b][i][/i] contains errors, just as the rulebooks do. If you spot one and fail to report it to WotC, then, really, you have no one to blame but yourself for a less-than-perfect FAQ. The FAQ also [b][i]sometimes[/i][/b][i][/i] contains material that you or I may think should be errata, but that does not make the FAQ any less authoritative and controlling as far as what the official rule is for any particular scenario. [b][i]Anubis:[/i][/b][i][/i] Better dial it back a notch before the mods give you an offical "time out." Most of your observations have some merit, but the way you express yourself can really take away from your message. [/QUOTE]

Verification