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Message: <blockquote data-quote="jaerdaph" data-source="post: 1948945" data-attributes="member: 3398">I do live in the United States and I am no longer a subscriber to DRAGON or DUNGEON, and now pick up individual issues from my FLGS on a case-by-case basis if I am interested in something I see inside or learn about here and it gets my interest. While I was a subscriber, my issues arrived by mail "late", i.e. they were available on news stands for about three weeks before my subscriber copy came. Any other magazine I have ever subscribed to, and this includes DRAGON and DUNGEON when TSR and then WotC published them, always arrived in the mail BEFORE they arrived on the news stands. I found that annoying, but not the end of the world. I had problems only twice with issues never arriving, and when I renewed a subscription, somehow the Paizo database overlapped my subscription, and I got two issues of a magazine one month (DRAGON, I believe), and the start of my new subscription was listed as the same month as the end of my previous subscription (a one month overlap). Being a 21st century kind of guy, I tried to resolve the problem online via the Paizo Web site and customer service email. I got absolutely nowhere. I called them on the phone and all my problems (replacement issues, subscription period readjustment) were handled promptly, professionally and efficiently. MORAL: You have to CALL Paizo, not email them. Don't get me wrong. I think DRAGON and DUNGEON are in good hands at Paizo. The magazines are better than they've been in years. But I'm not as much into d20 fantasy/D&D anymore - I'm a d20 Modern player almost exclusively. When Polyhedron was dropped from DUNGEON, I decided to not renew my subscriptions but buy from the news stand on a case-by-case basis if I saw something I felt I could port/tweak/adapt for d20 Modern use. That's my experience.EDIT: That's my DATED experience, and a DATED moral. See Erik's note below this post about the customer service message board at Paizo's Web site, an option I didn't have at the time way back when I had problems (about a 15 months or so ago). Just more proof that Paizo IS listening to customer feedback and suggestions, and working to resolve any issues. Thanks, Erik!</blockquote>

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