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Collective thread for Paizo problems
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<blockquote data-quote="Erik Mona" data-source="post: 1948952" data-attributes="member: 2174"><p>Folks,</p><p></p><p>If you're looking to mourn the hiatus of Undefeated and Amazing or to compare horror stories and the like, this is as good as any place to do it.</p><p></p><p>If you're looking for resolution of some delivery problem, however, your best bet is to post to the Customer Service message board at paizo.com. </p><p></p><p>Please keep in mind that our office was closed for two weeks over the holidays, after which our CS folks were faced with a fairly enormous backlog of messages and emails. They are working through the pile as quickly as possible.</p><p></p><p>It's my understanding that many of the delivery problems of the past year have been dealt with, although international subscriptions continue to be a challenge.</p><p></p><p>Dungeon and Dragon are in fine financial state. Our numbers show significant increases in profitability for both titles over the last fiscal year, and specific issues (Dragon 320, Dungeon 112, and now 118) performed spectacularly vs. the "average" issue, which is better than the "average" issue last year. Both magazines are on better editorial footing, in my opinion, than they've been on for years, and the staff is very excited about what lies ahead.</p><p></p><p>I don't plan to go anywhere for a long, long time, and I actually think the company as a whole will benefit with fewer irons in the fire.</p><p></p><p>Just thought you might be interested in the perspective of a guy on the front lines.</p><p></p><p>--Erik Mona</p><p>Editor-in-Chief</p><p>Dragon & Dungeon</p></blockquote><p></p>
[QUOTE="Erik Mona, post: 1948952, member: 2174"] Folks, If you're looking to mourn the hiatus of Undefeated and Amazing or to compare horror stories and the like, this is as good as any place to do it. If you're looking for resolution of some delivery problem, however, your best bet is to post to the Customer Service message board at paizo.com. Please keep in mind that our office was closed for two weeks over the holidays, after which our CS folks were faced with a fairly enormous backlog of messages and emails. They are working through the pile as quickly as possible. It's my understanding that many of the delivery problems of the past year have been dealt with, although international subscriptions continue to be a challenge. Dungeon and Dragon are in fine financial state. Our numbers show significant increases in profitability for both titles over the last fiscal year, and specific issues (Dragon 320, Dungeon 112, and now 118) performed spectacularly vs. the "average" issue, which is better than the "average" issue last year. Both magazines are on better editorial footing, in my opinion, than they've been on for years, and the staff is very excited about what lies ahead. I don't plan to go anywhere for a long, long time, and I actually think the company as a whole will benefit with fewer irons in the fire. Just thought you might be interested in the perspective of a guy on the front lines. --Erik Mona Editor-in-Chief Dragon & Dungeon [/QUOTE]
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