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Message: <blockquote data-quote="amaterasu" data-source="post: 1949405" data-attributes="member: 14975">I would like to start with answer Piratecats rightful question first:First: There is a thread at Paizo's message boards addressing the European delivery problems, that's true and I am  involved in that to a significant extend and I agree that this would be the appropriate place to discuss Paizo problems. BUT, I have the experience that messageboards of companies which have problems (Paizo apparently does not belong to this group according to Erik Mona's statements), tend to shutdown unexpected. So I decided to move over the discussion to a more stable place, namely EN World.Second: A single post of mine on EN World achieved what 6 emails to Paizo's service department, a lot of posts from European subscribers, several not answered phone calls and whatnot had not achieved: A reply from Erik Mona, demonstating that Paizo takes it seriously.THird: With all the news I already summarized when I started this thread it seemed justified to worry about the Hundreds of Euros I paid for my three year subscription and to look for a way to rescue it. Given the extensive audience at EN world, the chances for finding someone with legal expertise who can help are much higher with a post here than a with a post at Paizos.Forth: Paizo have a much bigger audience for their reply.So, Piratecat, I hope you let this thread continue on EN World in the hope that it can bring more praise to Paizo than it harms the publisher.Now to Erik Mona's reply, which is appreciated:First: Most folks in Europe did not really expect a response during the xmas break (rmemeber, we are the ones with a lot more days off per year ;-)), but it just happens that they are also taking a break and consequently have time to write posts on messageboards. The problem is not the silence in the past two weeks. The problem is the silence in the weeks before the break. In some countries people even suspected theft of their magazines and involved postal service and the police. The postwoman who delivers to a friend of mine on Berlin was fired, because the internal revision concluded that only she could have steal the magazine. Just two cases I know personally of. The same problem occured in Italy (see Paolo Falcos posts in the European subscribtions: Update thread on Paizos site). And his statements are not exaggerated. I hope that give you, Erik, a better understanding of the scope of the problems; Paizo is directly responsible for kicking at least one woman out of her job. And now that she is found guilty with theft, she would have a big problem finding a new job. And please do not reply by saying that the people should have contacted Paizo before they involved the authorities and try to shift the guilt for all these problems again. Now from the European distributor to the subscribers. These folks trusted Paizo to deliver them what they have paid for.Second: Why did Paizo stopped sending magazines directly from the states to bridge the problems with the European distributor, when subscribers report missing issues? To put it absolutely clear: Not delivering magazines in Europe (some people have not get a Dungeon since summer 2004!) is Paizos problem, so please stop bothering the subscribers with explaining Paizos problems and just solve them by sending out the magazines directly from the States. Yes, it costs you more, but this CANNOT be the problem of the European subscribers. We have paid Paizo for delivering the magazine to us, not a European distributor. Everybody accept to get the magazines 4 - 6 weeks later than the street date for the US. But it is not acceptable to see the magazines for sale in stores for more than 4 months without getting your copy in the mail.Thrid: Erik, I do not agree with you that Paizos customer service board is the best place to look for a solution of the delivery problem. People started to post their missing issues to Vic's thread, started on December 14th, immediately. And no one has got a magazine so far. There were hints at a information page at the site of your European subscriber, but that's it. And please, I try to be fair regardless of the enormous frustration about not being able to use the xmas break to prepare the next months of my campaign, so please return me the favor and refrain from terming something horror stories, which only was able to develope because your service department did a very bad job. Thank you. But thinking about the fate of the Berlin post woman, you are maybe right using this term, albeit without knowing it.To post a taking home message: Send all issues, which are missing according to the European subscription out today or tomorrow and they will arrive before next Tuesday, after which a group pf European subscribers will take the discussion first to Wizards and after that to Hasbro (See Vic's thread again); at the end it is theri licensed trademark. That would end this discussion the day the copies arrive. We are tired to get promises that things will improve; we would like to get the magazines. What  do you think of it?</blockquote>

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