NOW LIVE! Today's the day you meet your new best friend. You don’t have to leave Wolfy behind... In 'Pets & Sidekicks' your companions level up with you!

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Message: <blockquote data-quote="Jason Horton" data-source="post: 1954386" data-attributes="member: 27546">You shouldn't have to hunt for an announcement.  Paizo.com is an attractive website that appears well laid out and navigable (if that is a real word).  However, like many sites that offer a variety of products that change regularly (monthly in this case) it has become quite cluttered.  In other words there is a lot going on.I am guessing, of course, but the fact that there is a lot going on may be the cause of the subscription problems.  Understaffing or poor resource allocation may mean that a simple problem has been overlooked until it became a big problem.So a distributor was having difficulties and maybe was waiting for someone at Paizo to fix the problem but as nothing happened the problem got worse.  Only the disgrunted voices of a few subscribers appeared on Paizos email and on their message boards so it wasn't really a big problem for them.Now they have people threatening legal action and making (rightful) demands for their subscriptions to be fulfilled.This is something that could have been avoided by identifying the problem in the early stages and working to overcome it before it effects too many people and turns a little problem into a nightmare (not the horsey kind).Again I am guessing but my thought is that Paizo has grown very quickly from small firm where everyone knew what was going on to a larger firm where things can be overlooked.  Hopefully this change has caused a few shortlived problems and processes are being put in place to allow things to run more effficiently in the future.Someone should take ownership of problems that are identified.  Jeremy Walker (jeremy.walker@paizo.com) seems to be the person to deal with for European subscription problems although he has a backlog of emails that run to a day or two by all accounts.  My advice is to find out (or pick someone) who should be responsible for Undefeated subscriptions and hound them mercilessly (like a hell hound after crispy bacon at a summer barbecue).Start a new thread on Paizo's message board and tell everyone who you are dealing with.  Don't let them off the hook.I've just mailed Jeremy again and hope to receive a reply.Jason</blockquote>

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