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Message: <blockquote data-quote="Simon Collins" data-source="post: 1957102" data-attributes="member: 9860">HiI am torn as to whether to submit this postl, since Paizo's customer service was so good to me. However, for others' information I want to impart my experience here in the Republic of Ireland with Dragon & Dungeon magazine subscriptions over the last few years. After all the problems with the handover from the previous UK distributor, I finally got my subscription for Dragon and Dungeon moved over, and my refund from my previous subscription with TSR I may add. However, I continued to have permanent ongoing problems with VERY late arrival of magazines (e.g. 3 months after they were available in game stores (which I can't buy from, since the nearest one is about four hours drive away from me) or often no arrival at all. I did get one six months late that had been incorrectly addressed ICELAND instead of IRELAND - maybe there is a very happy Icelandic fisherman in Reykjavik reading my other magazines!Finally, after a couple of years of this, I came to the end of my tether and requested a full refund of my remaining subscription, which was provided to me last year. Since then, I have not renewed my subscriptions for either magazine and will not do so again for the forseeable future (not only due to these problems, but also because the contents of both magazines seemed to have become less relevant and useful to me in the last year or two, and a lack of money at the moment - these are expensive magazines to get considering the additional postage charges).I must say that in the nearly two years where I experienced these problems before I finally gave up, customer service was fantastic in terms of reacting to my mails, apologies, sending out missing magazines directly, and my eventual refund. However, they were never able to resolve the issue of sending the magazines out in a timely fashion, or sometimes, at all.It is evident that the company has had since the beginning, and continues to have, a serious problem with fulfilling subscriptions in Europe, which was not previously experienced with TSR and Taylor Nelson Sofres (the UK distributor at the time). I certainly feel that Paizo need to look at the logistics of European distribution and find a resolution that will not continue to disillusion their existing European customers. There are certainly companies in the UK that would act as a central distribution point for the magazines and this would seem the most effective solution but I am woefully ignorant of the laws regarding these matters, so I will leave it up to those more knowledgeable to confirm if this is indeed a reasonable solution.Best of luck to all with resolving this.Simon Collins</blockquote>

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