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Collective thread for Paizo problems
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<blockquote data-quote="Jason Horton" data-source="post: 1958231" data-attributes="member: 27546"><p>I've just received a reply from Jeremy Walker at Paizo which is copied below:</p><p></p><p>"Jason,</p><p></p><p>For the past few weeks, Paizo Publishing has been working to resolve </p><p>our fulfillment situation in Europe. Your missing issues are part of a </p><p>larger problem that has affected our service to European customers for </p><p>several weeks. I would like to be able to tell you that all of the </p><p>problems have been resolved, but unfortunately that is simply not the </p><p>case. The breakdown in our system was of such a catastrophic nature </p><p>that we are still putting the pieces back together. As of right now, I </p><p>have no new information to pass on to you.</p><p></p><p>On behalf of Paizo, I would like to apologize for the poor quality of </p><p>customer service you have received. For the past week, I have been </p><p>expecting to receive word that the problem has been resolved. The </p><p>reason I have not gotten back to you sooner is that each day I have </p><p>been expecting a solution to come “tomorrow.” That has obviously not </p><p>happened, and I can not hold off on replying any longer, even though I </p><p>still expect a solution tomorrow. I also realize I have held out too </p><p>long for good news before getting back to some of you, and for that as </p><p>well I apologize.</p><p></p><p>In the meantime, we will continue to work on resolving the problem as </p><p>fast as possible, and mailing out your issues asap. As soon as I </p><p>receive word that they have been mailed out, I will let you know </p><p>immediately. We are also discussing some appropriate compensation for </p><p>the delay in receiving your issues. I do not have details yet, but you </p><p>should expect to receive a free extension of your subscription as </p><p>compensation for this disaster.</p><p></p><p>I hope to have better news tomorrow, if you have other, specific </p><p>questions relating to your subscription, please let me know and I will </p><p>do my best to resolve them."</p><p></p><p>It is good to hear that something is happening and I hope to see my magazines in an as yet undetermined time. I'll stop whingeing for the next few days.</p><p></p><p>Jason</p></blockquote><p></p>
[QUOTE="Jason Horton, post: 1958231, member: 27546"] I've just received a reply from Jeremy Walker at Paizo which is copied below: "Jason, For the past few weeks, Paizo Publishing has been working to resolve our fulfillment situation in Europe. Your missing issues are part of a larger problem that has affected our service to European customers for several weeks. I would like to be able to tell you that all of the problems have been resolved, but unfortunately that is simply not the case. The breakdown in our system was of such a catastrophic nature that we are still putting the pieces back together. As of right now, I have no new information to pass on to you. On behalf of Paizo, I would like to apologize for the poor quality of customer service you have received. For the past week, I have been expecting to receive word that the problem has been resolved. The reason I have not gotten back to you sooner is that each day I have been expecting a solution to come “tomorrow.” That has obviously not happened, and I can not hold off on replying any longer, even though I still expect a solution tomorrow. I also realize I have held out too long for good news before getting back to some of you, and for that as well I apologize. In the meantime, we will continue to work on resolving the problem as fast as possible, and mailing out your issues asap. As soon as I receive word that they have been mailed out, I will let you know immediately. We are also discussing some appropriate compensation for the delay in receiving your issues. I do not have details yet, but you should expect to receive a free extension of your subscription as compensation for this disaster. I hope to have better news tomorrow, if you have other, specific questions relating to your subscription, please let me know and I will do my best to resolve them." It is good to hear that something is happening and I hope to see my magazines in an as yet undetermined time. I'll stop whingeing for the next few days. Jason [/QUOTE]
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