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Message: <blockquote data-quote="Yancey_Slide" data-source="post: 2335712" data-attributes="member: 33285">Wow!  I have to say that I'm amazed by the tolerance of bad customer service here.  I read the responses and could only think that this is a person that really could care less what his buying customer thinks of his business and in reality was quite flippant about the entire exchange.  I also saw someone that had an overt desire to be "right" with a customer and no matter how right you, it's a losing battle to pick a fight with your customer.  I’m not saying that customers are always right, but you don’t go about telling them so blatantly.  It just makes for bad business. I’ve been running customer service operations for large companies for many years and I can tell you that I wouldn’t for a moment stand for that kind of response to any sort of customer from anyone on my staff.  Maybe my experiences make me a little more sensitive to quality of service, or lack thereof.  I don’t consider myself an overly demanding customer but responses similar to that one drive me to do something about it whether it is to write an executive of the company or simply choose to no longer do business with them.  In this case since it is the owner of the company that was made the response I’d have to consider whether or not my enjoyment of the game was worth giving someone like that my hard earned dollars. And Nifft, I’m not suggesting that the proper response would have been to blow smoke up someone’s backside but it would have been far more appropriate to acknowledge the response with something more civil like “thank you for the feedback.”  Instead, it came across as a “how dare you question our site design.  Something is obviously wrong with you because EVEYRONE else likes it BUT you.”  No, not his words but certainly what I took from the comments.  And then to continue trying to justify the original response!  The guy didn’t even have the common sense to just let it go, smile and move on. Yes, I’m a new poster here but I felt compelled to respond here simply because I was shocked at how willing a number of folks here were just willing to accept that as a decent response.   Good luck and good hunting…</blockquote>

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