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Message: <blockquote data-quote="jgsugden" data-source="post: 1289999" data-attributes="member: 2629">I've been on a quest to get the polymorph/wildshape rules down correctly, as intended by the developers. It was important that I have a working system for a party that was comprised entirely of druids.To that end, I have sent custserv a number of questions on polymorph. Each new set of emails began on a separate sub-issue of polymorph.Each set of email answers I received contradicted each other on some really basic aspects of how polymorph works. Some of them showed a complete disregard for the 3.5 rules - as if the person answering the email had never even looked at the PHB.In the legal industry, when a large set of documents needs to be shown to the 'enemy', there are a lot of rules that need to be applied to figure out which documents you can hold back and which documents must be given to your enemy. These rules are far from clear. They involve a lot of judgment calls. It takes some expertise to really do the job right and not give away too much or hold too much back.When law firms prepare these 'productions' of documents, the people looking the documents over go through a process similar to the one that the WotC custserv people go through. They have a problem come before them, they apply the rules and then they determine the best answer that they can find.In most large productions, a large number of people work on this process. When they come across difficult questions, they put together logs detailing the question that they faced, the answer they used and the reasoning for that answer. Those logs are put together into a single set of guidelines to make sure that the same rules are consistently applied throughout the entire process.WotC should do the same darn thing. Collect the questions. Collect their answers. Collect their reasoning. Put it together in a sensible set of documents so that they can be consistent.This isn't brain surgery. The process is very simple. A basic database program could handle it easily. Heck, they could make a private message board system to handle each issue. All they'd have to do is cut and paste from the emails they are sending out. They have the people. They just lack the organization to do it right.</blockquote>

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