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<blockquote data-quote="TiQuinn" data-source="post: 1291838" data-attributes="member: 4871">I don't agree with those figures at all.&nbsp; Mine might be exaggerated on the high end, but those are very low.&nbsp; The average starting salary for a first year attorney is between $45,000 and $70,000.&nbsp; Paralegals have an average salary of $36,000 to $42,000.&nbsp; Even paralegals make quite a bit more than most customer service reps (and I have no idea how much a CSR in the game industry makes.&nbsp; I'm basing off of what I know they make in other industries).Regardless, you're making a comparison between a professional position and a job that requires minimal training.&nbsp; There are very few customer service reps looking to stay customer service reps.I don't think it's quite as easy and clear cut as you want to make out.&nbsp; How many veteran players do you know who are willing to work as a customer service rep for WotC?&nbsp; Again, these guys are making the lowest wage in a fairly low wage industry.&nbsp; Whoever mentioned that customer service departments are seen as cost centers as opposed to profit centers is absolutely correct.&nbsp; Improvements made for customer service are always going to be scrutinized for how much money it will cost, unless you are paying for the service.</blockquote>

[QUOTE="TiQuinn, post: 1291838, member: 4871"] I don't agree with those figures at all. Mine might be exaggerated on the high end, but those are very low. The average starting salary for a first year attorney is between $45,000 and $70,000. Paralegals have an average salary of $36,000 to $42,000. Even paralegals make quite a bit more than most customer service reps (and I have no idea how much a CSR in the game industry makes. I'm basing off of what I know they make in other industries). Regardless, you're making a comparison between a professional position and a job that requires minimal training. There are very few customer service reps looking to stay customer service reps. I don't think it's quite as easy and clear cut as you want to make out. How many veteran players do you know who are willing to work as a customer service rep for WotC? Again, these guys are making the lowest wage in a fairly low wage industry. Whoever mentioned that customer service departments are seen as cost centers as opposed to profit centers is absolutely correct. Improvements made for customer service are always going to be scrutinized for how much money it will cost, unless you are paying for the service. [/QUOTE]

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