Reply to thread

Message: <blockquote data-quote="billd91" data-source="post: 8650506" data-attributes="member: 3400">It's partly the nature of the job. I ordered from our local Kroger variation (Pick and Save) for a year and it was rare that we got the same shopper even though we ordered from the same location. They used InstaCart to handle their shopping and delivery, not their own employees. That made for really flexible scheduling (one of the other locals did it with their own employees but the scheduling was much more inflexible as a result) but it also meant their pool of employees was constantly changing. And if you didn't specify an alternative, the person doing the shopping made their best guess - and different people have different levels of judgment on that regard. That said, there were some shoppers who were really good about texting me with those choices - they'd take pictures of the nearby shelves. But those cases would take longer and keep them from shopping for as many people and making more money. So I understand why some shop quicker, make hastier guesses, and maybe don't get it exactly right the way you want it.I certainly understand complaints about substitutions and mistakes, it's why I started doing my own shopping again once I was immunized, but I'm also understanding about the burdens being borne by the shoppers who were risking getting COVID and its complications for my protection.</blockquote>