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<blockquote data-quote="Oldtimer" data-source="post: 4541606" data-attributes="member: 10503">I agree with your &quot;should&quot;:s, but evidently Wizards don't. It was verified on some thread on the WotC forum recently that all accounts are in the same database - or, rather, are the same accounts. I would give you a link, but... you know... <img src="http://www.enworld.org/forum/images/smilies/erm.png"&nbsp; class="smilie" loading="lazy" alt=":erm:" title="Erm&nbsp; &nbsp; :erm:" data-shortname=":erm:" />Calling US support from Sweden is not an option. It would probably cost me less you just take the loss of 12 months subscription. I did manage to start a support ticket at the CS web site, since one of my computers had been logged on there before and their logon cookie seems to have a very long expiration. When I try to access that ticket from another computer (which has never been used to logon to the CS web site), I get redirected to <a href="http://accounts.gleemax.com" target="_blank">http://accounts.gleemax.com</a> and cannot log on.I can see good reasons why they consolidated their account databases, but that means a customer might end up with no means of contacting support (short of starting a new account just to get support). Wizards really need to rethink their web strategy, because this one has gaping holes in it.Quality for customers, guys.P.S. The funny thing is that I can search their order database and verify that my account has a valid 1 year DDI subscription attached to it. Go figure.</blockquote>

[QUOTE="Oldtimer, post: 4541606, member: 10503"] I agree with your "should":s, but evidently Wizards don't. It was verified on some thread on the WotC forum recently that all accounts are in the same database - or, rather, are the same accounts. I would give you a link, but... you know... :erm: Calling US support from Sweden is not an option. It would probably cost me less you just take the loss of 12 months subscription. I did manage to start a support ticket at the CS web site, since one of my computers had been logged on there before and their logon cookie seems to have a very long expiration. When I try to access that ticket from another computer (which has never been used to logon to the CS web site), I get redirected to [url]http://accounts.gleemax.com[/url] and cannot log on. I can see good reasons why they consolidated their account databases, but that means a customer might end up with no means of contacting support (short of starting a new account just to get support). Wizards really need to rethink their web strategy, because this one has gaping holes in it. Quality for customers, guys. P.S. The funny thing is that I can search their order database and verify that my account has a valid 1 year DDI subscription attached to it. Go figure. [/QUOTE]

Verification