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D&D Player's Handbook PayPal Orders Suffer Processing Issues
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<blockquote data-quote="Morrus" data-source="post: 9457525" data-attributes="member: 1"><p style="text-align: center">[ATTACH=full]379751[/ATTACH]</p><p></p><p>According to forum comments on <strong>D&D Beyond</strong>, it appears that many customers who pre-ordered the 2024 <em>Player's Handbook</em> using <strong>PayPal</strong> are receiving emails which say that their payments failed to go through.</p><p></p><p>LaTia Jacquise, the D&D community manager, has asked those affected to file <a href="https://dndbeyond-support.wizards.com/hc/en-us/requests/new" target="_blank">support tickets</a> so that WotC can look into and rectify the issue.</p><p></p><p>The book's release is on September 17th. For those who pre-ordered the three core rulebooks, it appears that only the <em>Player's Handbook</em> is affected at this stage. Those who pre-ordered the digital and physical bundle were charged for--and received--their digital books previously; the physical portion of the order was charged separately, and it seems that this portion is the one that is failing.</p><p></p><p>[callout]Hey all! (Again, big font for visibility.)</p><p></p><p>I come with an update on these PHB pre-order cancellations. There were two potential reasons for these cancellations, and we are working to resolve the issues quickly.</p><p></p><p>The first reason was a tech issue that caused some orders to fail payment processing when shipping started which caused the order to automatically cancel. On September 11th, customers in this category were notified via email that we will attempt to re-process their order after 24 hours with the opportunity to opt-out by contacting customer service.</p><p></p><p>The second reason was due to payment failure of the original payment method used for the pre-order when shipping started which caused the order to automatically cancel. This payment failure could include things like insufficient funds or an expired card. In this case, customers will be notified today with instructions on how they can re-order the PHB book using an updated payment method.</p><p></p><p>We’re sorry for any inconvenience but wanted to keep everyone informed as we quickly work to resolve the pre-orders.</p><p></p><p style="text-align: right">- LaTia Jacquise, D&D community manager</p><p>[/callout]</p><p style="text-align: right"></p></blockquote><p></p>
[QUOTE="Morrus, post: 9457525, member: 1"] [CENTER][ATTACH type="full" alt="Screenshot 2024-09-13 at 1.23.57 PM.png"]379751[/ATTACH][/CENTER] According to forum comments on [B]D&D Beyond[/B], it appears that many customers who pre-ordered the 2024 [I]Player's Handbook[/I] using [B]PayPal[/B] are receiving emails which say that their payments failed to go through. LaTia Jacquise, the D&D community manager, has asked those affected to file [URL='https://dndbeyond-support.wizards.com/hc/en-us/requests/new']support tickets[/URL] so that WotC can look into and rectify the issue. The book's release is on September 17th. For those who pre-ordered the three core rulebooks, it appears that only the [I]Player's Handbook[/I] is affected at this stage. Those who pre-ordered the digital and physical bundle were charged for--and received--their digital books previously; the physical portion of the order was charged separately, and it seems that this portion is the one that is failing. [callout]Hey all! (Again, big font for visibility.) I come with an update on these PHB pre-order cancellations. There were two potential reasons for these cancellations, and we are working to resolve the issues quickly. The first reason was a tech issue that caused some orders to fail payment processing when shipping started which caused the order to automatically cancel. On September 11th, customers in this category were notified via email that we will attempt to re-process their order after 24 hours with the opportunity to opt-out by contacting customer service. The second reason was due to payment failure of the original payment method used for the pre-order when shipping started which caused the order to automatically cancel. This payment failure could include things like insufficient funds or an expired card. In this case, customers will be notified today with instructions on how they can re-order the PHB book using an updated payment method. We’re sorry for any inconvenience but wanted to keep everyone informed as we quickly work to resolve the pre-orders. [RIGHT]- LaTia Jacquise, D&D community manager[/RIGHT] [/callout] [RIGHT][/RIGHT] [/QUOTE]
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