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D&D Player's Handbook PayPal Orders Suffer Processing Issues
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<blockquote data-quote="houndrunner" data-source="post: 9458002" data-attributes="member: 7047229"><p>One important point that might be getting overlooked here is how the pricing actually breaks down when one orders the core rulebook physical + digital bundle, as there's a significant difference between what shows when you add this bundle to your cart, versus how the pricing <em>actually</em> breaks down per the order confirmation once the order has been placed.</p><p></p><p>If you add the physical + digital bundle to your cart on the D&D Beyond site, you'll see six items: three physical books at full price ($49.99 each), and three digital books, each at the discounted price of $10.00 (versus the full $29.99 digital price).</p><p></p><p>That said, once the order has been placed, you get a breakdown like this: </p><p>Each physical book is $49.99, which is then discounted by $12.49, leaving each book priced at $37.50 each.</p><p>Each digital book is $29.99, which is then discounted by $7.50, leaving each book priced at $22.49 each.</p><p></p><p>If you add everything up, the total works out the same, either way.</p><p>Three full price physical, plus three $10 digital: $149.97 + $30.00 = $179.97.</p><p>Three $37.50 physical, plus three $22.49 digital: $112.50 + 67.47 = $179.97.</p><p></p><p>That probably would have been fine had everything gone smoothly. The problem here is that now that the preorder has gone sideways, lets say you have your digital copies via D&D Beyond -- or at least you've been charged for them -- but maybe you want to cut your losses and buy the physical copies (at full price) at your local shop when they come out.* Which would theoretically be fine, if you had already paid for the digital rulebooks at 10 bucks a pop... but you've already paid more than what you were initially expecting for the digital versions.</p><p></p><p></p><p>*And just so folks know this isn't an overreaction on my part, D&D Beyond kind of presented this as a viable option, frankly. After back-to-back emails on 9/10 stating that the payment had failed and that the PHB physical order had been cancelled, there was a follow up email on 9/11 stating: "If you would prefer to opt out of the re-processing for this preorder, please reach out to <a href="https://linkst.dndbeyond.com/click/36703836.411/aHR0cHM6Ly9kbmQtc3VwcG9ydC53aXphcmRzLmNvbS9oYy9lbi11cy9yZXF1ZXN0cy9uZXc_dGlja2V0X2Zvcm1faWQ9ODY0MDcxMzk5ODQ4NCZ1dG1fc291cmNlPWRkYl9lbWFpbCZ1dG1fbWVkaXVtPW9yZ2FuaWMmdXRtX2NhbXBhaWduPXRyYW5zYWN0aW9uYWxfb3JkZXJzXzA5XzExXzIwMjQmdXRtX2NvbnRlbnQ9ZW1haWwmdXRtX3Rlcm09MDlfMTFfMjAyNA/5f74bf9dfa98e30180868664Ba29924c9" target="_blank">Wizards Customer Support</a>. Please use the following subject line: “Opt Out of 2024 PHB preorder”, and ensure you include the e-mail address used for your order on D&D Beyond."</p></blockquote><p></p>
[QUOTE="houndrunner, post: 9458002, member: 7047229"] One important point that might be getting overlooked here is how the pricing actually breaks down when one orders the core rulebook physical + digital bundle, as there's a significant difference between what shows when you add this bundle to your cart, versus how the pricing [I]actually[/I] breaks down per the order confirmation once the order has been placed. If you add the physical + digital bundle to your cart on the D&D Beyond site, you'll see six items: three physical books at full price ($49.99 each), and three digital books, each at the discounted price of $10.00 (versus the full $29.99 digital price). That said, once the order has been placed, you get a breakdown like this: Each physical book is $49.99, which is then discounted by $12.49, leaving each book priced at $37.50 each. Each digital book is $29.99, which is then discounted by $7.50, leaving each book priced at $22.49 each. If you add everything up, the total works out the same, either way. Three full price physical, plus three $10 digital: $149.97 + $30.00 = $179.97. Three $37.50 physical, plus three $22.49 digital: $112.50 + 67.47 = $179.97. That probably would have been fine had everything gone smoothly. The problem here is that now that the preorder has gone sideways, lets say you have your digital copies via D&D Beyond -- or at least you've been charged for them -- but maybe you want to cut your losses and buy the physical copies (at full price) at your local shop when they come out.* Which would theoretically be fine, if you had already paid for the digital rulebooks at 10 bucks a pop... but you've already paid more than what you were initially expecting for the digital versions. *And just so folks know this isn't an overreaction on my part, D&D Beyond kind of presented this as a viable option, frankly. After back-to-back emails on 9/10 stating that the payment had failed and that the PHB physical order had been cancelled, there was a follow up email on 9/11 stating: "If you would prefer to opt out of the re-processing for this preorder, please reach out to [URL='https://linkst.dndbeyond.com/click/36703836.411/aHR0cHM6Ly9kbmQtc3VwcG9ydC53aXphcmRzLmNvbS9oYy9lbi11cy9yZXF1ZXN0cy9uZXc_dGlja2V0X2Zvcm1faWQ9ODY0MDcxMzk5ODQ4NCZ1dG1fc291cmNlPWRkYl9lbWFpbCZ1dG1fbWVkaXVtPW9yZ2FuaWMmdXRtX2NhbXBhaWduPXRyYW5zYWN0aW9uYWxfb3JkZXJzXzA5XzExXzIwMjQmdXRtX2NvbnRlbnQ9ZW1haWwmdXRtX3Rlcm09MDlfMTFfMjAyNA/5f74bf9dfa98e30180868664Ba29924c9']Wizards Customer Support[/URL]. Please use the following subject line: “Opt Out of 2024 PHB preorder”, and ensure you include the e-mail address used for your order on D&D Beyond." [/QUOTE]
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