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Message: <blockquote data-quote="Cergorach" data-source="post: 9429588" data-attributes="member: 725">I don't disagree, but your last paragraph is making way too light of the situation or the underlying issue.IF it's an individual that does something on it's own that doesn't have the authority to do so, internal processes need to be adjusted. Hasbro owns WotC now for 25+ years, if this isn't solved by now, this is totally on WotC/Hasbro. IF it is someone that has this authority, then WotC/Hasbro gave this authority, so the corporation (people in higher authority) is again responsible for it. That person needs to loose the authority to do such an action by themselves, there needs to be a process in place where all the involved stakeholders have a say before something like this happens. That is of course not ideal, as it often takes a while before everyone can meet/approve, but if you don't have the required insights, people that do need to be involved.But in my experience it's the whole corporate mentality, not just of managers, but also of the average people working there. There are so many customers and that they are treated as numbers instead of people. That is fine when you do calculations, that is not fine when you do public relations or support. But that is the nature of working for (big) companies, especially when you work there for a longer time. People start to loose flexibility and a certain part of their empathy. When you work as a butcher and kill a lot of cows per day, do that for a couple of years and there's bound to be not much empathy left for cows... That's not everone, but that is how most people work.WotC doesn't hate or love the D&D community. You're talking about a group of people (WotC) loving or hating another group of people (D&D community). I would say that as a whole that WotC is indifferent to the D&D players, they honestly don't care if you live or die, they don't know you. The D&D community is an ever shifting group of people, people leave and people join. Pleasing everyone is impossible. WotC cares that the group buys enough D&D branded products, if you don't they don't care. There are always more D&D players... And them not caring about you, that's not that weird. The addage about "The customer is always right!" isn't true, that's something you just tell the customer to make them and you look good.I don't like WotC, I don't have to, to use their products. But I don't hate them either, I just don't really care about WotC. I just know that when I look at their 25 year track record, I can expect certain things from them and certain other things not. But I'm still open to be pleasantly (or horribly) surprised...</blockquote>

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