Upgrade your account to a Community Supporter account and remove most of the site ads.

Reply to thread

Message: <blockquote data-quote="Ketjak" data-source="post: 453722" data-attributes="member: 1083">Sad but true... and commonI honestly don't know. However, I'm not rewarding tht sort of behavior. If I walk into a store that's empty of other customers, I want to be greeted. Maybe I'm spoiled... or maybe I'm just looking for something a little better than sub-McDonald's level of customer service.I lived in Charlottesville, VA for a number of years. There's a Men's clothing shop on the Downtown Mall, a pedestrian small-business shop/large office second floors/apartment place that's essentially the center of culture in the town. That shop, The Men's & Boys' Shop, greeted me and every other customer who walked in that door no matter how busy they were. If they were busy, they apologized and said they'd be with me as soon as they were done with another customer, who might be buying a pair of socks or an entire silk suit.That's customer service. When it came my turn, at least one person was on me all the time, helping me choose what I wanted for as long as I chose without doing a hard sell. When I go back to Charlottesville I always spend $200 in that store and walk away happy.Contrast that with the experiences related here and my own in Washington State. It's amazing, how these stores hire people who don't look up when customers enter the store, let alone greet and engage them.Amazon, frankly, is friendlier. They know me, too. I'll help them reach profitability before I help my FLGS (and the "F" doesn't mean "favorite") stick around. It's enough to make me interested in opening a new store. I'd knock these asocial dweebs out of the market within a year.And they'd wonder why it happened.- Ketjak</blockquote>

Verification