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<blockquote data-quote="James McMurray" data-source="post: 4511425" data-attributes="member: 743">I think it says a lot for the quality of Dragon and Dungeon so far that I bought a subscription. Hurdles I had to jump:- the autorenewal. I dug all over the place to find out how to opt out of that program- It didn't work the first several times I tried it, giving highly descriptive error messages like &quot;ERROR_SYSTEMINTERNAL&quot;- When I tried to sign in I couldn't remember my password because their website only lets you stay signed in for two weeks.- After I got a replacement password their system for changing it again wouldn't let me.- The customer service rep I told about my password problems explained to me the exact steps I'd just told him I'd taken and said if I'd done everything right the system would work fine. It wasn't until after I said I'd already done it right that he checked, saw there was a problem, and got it fixed. I've worked in customer service, and people are definitely stupid. But you can't start off from a position of &quot;let me lead you along like a baby.&quot; You have to work your way there.I'm happy that's out of the way now, and looking forward to more online issues. It's really a quality product (the webzine side anyway). It's ashame its packaged alongside the crap of the rest of DDI, and given to you in a framework that was apparently coded by monkeys.</blockquote>

[QUOTE="James McMurray, post: 4511425, member: 743"] I think it says a lot for the quality of Dragon and Dungeon so far that I bought a subscription. Hurdles I had to jump: - the autorenewal. I dug all over the place to find out how to opt out of that program - It didn't work the first several times I tried it, giving highly descriptive error messages like "ERROR_SYSTEMINTERNAL" - When I tried to sign in I couldn't remember my password because their website only lets you stay signed in for two weeks. - After I got a replacement password their system for changing it again wouldn't let me. - The customer service rep I told about my password problems explained to me the exact steps I'd just told him I'd taken and said if I'd done everything right the system would work fine. It wasn't until after I said I'd already done it right that he checked, saw there was a problem, and got it fixed. I've worked in customer service, and people are definitely stupid. But you can't start off from a position of "let me lead you along like a baby." You have to work your way there. I'm happy that's out of the way now, and looking forward to more online issues. It's really a quality product (the webzine side anyway). It's ashame its packaged alongside the crap of the rest of DDI, and given to you in a framework that was apparently coded by monkeys. [/QUOTE]

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