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Message: <blockquote data-quote="MrMyth" data-source="post: 5412817" data-attributes="member: 61155">I think there are legitimate reasons to be upset over the state of DDI and legitimate reasons to cancel one's subscription.  And just to be absolutely clear - wanting a different model than WotC has (a release at the end of the month) can be a valid reason to not subscribe or to cancel one's subscription.  But it's not really a valid reason to hold WotC accountable for not having that model. They never said they had that model. The online magazine comes out at the end of the month, and they release articles early throughout the month. Those articles are not committed to any deadline except the one at the end of the month - that is how it has been from the start.  Now, you want them to have a different model. Fair enough. That's a reason to not give them money. But saying that because money is involved, they should cater to your exact tastes... unfortunately, that's not how commerce actually works. They have offered you a product. If it meet's your desires, you can purchase it. If not, you don't have to. But it isn't especially reasonable to purchase it, and then <a href="http://www.penny-arcade.com/comic/2006/9/6/" target="_blank">complain that it isn't some other product instead</a>.   I really can't blame WotC for customers being unwilling to take them at their word. And their word was right there on the page - the dates on the calendar weren't deadlines. To continue to insist on that... well, some customers will always expect more than is reasonable. Or blame a company for not fulfilling obligations that were never actually promised by the company, that the customer was never actually entitled to.  WotC clearly realized that the calendar was setting false expectations and that incorrect assumptions were being made by their customers. They've addressed that by taking down the calendar. I think that's a shame, but that WotC isn't the one to blame for this.  Am I saying that criticism of the magazines can never be merited? Of course not. They've had plenty of recent editing issues, poorly labelled articles, difficulty finding a proper balance of content, and had a genuine failure with the Assassin article last month.  But from the start, the calendar had a disclaimer that the dates weren't set in stone. And you say that it was 'naive' on WotC's behalf to expect their customers to read or acknowledge that disclaimer?  We're not children. (Well, I assume for the most part.) They should be able to tell us something and have us accept it. Saying that they should treat us with kid gloves and that we aren't capable of understanding basic instructions? Well.. maybe it is true, for some customers. But I don't particularly want that assumption to be part of how they operate.  I'd rather they treat us as paying customers, and provide the content that we have paid them to provide, according to the terms we were given when we paid them for the service.</blockquote>

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