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Message: <blockquote data-quote="LightPhoenix" data-source="post: 5413701" data-attributes="member: 115">Fair enough.  I think at this point we just fundamentally disagree on points and we're getting nowhere.  I think this is an either/or choice, and you don't. I understand what you're saying, I just disagree.  If I say "I want to get something done by Friday," that is a deadline.  Is it set in stone?  No.  It's still a deadline.I understand where you're coming from - it's like saying to your boss, "I'll get that done by the end of the week."  Except, in this case, it's WotC, and it's the end of the month.  I agree that is a deadline.  I just think the former is also a deadline. No, I agree, it wasn't a good example.  Perhaps a better example would be video game release dates being broken.   Again, I think this is just fundamental disagreement.  If they didn't want to commit to dates, they could have started out doing what they're doing now - a weekly schedule.  Or just go monthly with the mags, if they wanted the traditional magazine model. I want to say here, that I'm not faulting WotC's customer service.  I think they've done an excellent job in what is clearly a tumultuous time for them and their customers. Again, fundamental disagreement.  I feel it is disingenuous to say "This is out release schedule this month, but we retain the right to ignore it completely.  Thanks for paying for the month!" Again, I want to reiterate: I don't think it's deliberate.  I think there's a lot of problems behind the scenes we're not privy to.  Like I said, I don't think they have enough people on the project to really be taking it seriously.  I think there's a couple people working tirelessly behind the scenes to keep up with the e-zines, but they just don't have the resources to keep it up. Again, I think WotC Customer Service has been great.  And for the record, I am a yearly subscriber, and did not ask for a refund.  I truly want to give them the benefit of the doubt.  It's just getting very hard to do that.  I don't believe that for a second, to be frankly honest.  I freely admit it may be true, and I'm full of bunk.  Still, at this point, WotC has lost enough of my goodwill that I'm not going to take their word for it. Absolutely.  I really want to see WotC embrace the digital side of things, because for the most part we fans have.  I suspect most of us want that as well.  Obviously we're passionate about it, regardless of our views.  I think that's a large part of the general discontent about DDI. Nonsense.  WotC obviously is listening to complaints, as evidenced by increased communication regarding the CB, with regards to CustServ being (IMO) generous with refunds and gifts, with regards to their products, and so forth.  They're doing a great job with it too, IMO.  If people don't complain, WotC doesn't realize anything is wrong, perceived or real, legitimate or not.I'd argue what's really needed is more people who are willing to be vocal about saying, "Hey, I think you're doing this right."  It's not the steady deluge of negative feedback that causes a company to ignore their customers; it's the lack of positive feedback.</blockquote>

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