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Message: <blockquote data-quote="Corjay" data-source="post: 4336432" data-attributes="member: 52839">As harsh as some of these posts sound, they have a valid point.FLGS need to compete. If the current model you are using isn't working, then get a new business model.Here are things customers are willing to pay for:<ul> <li data-xf-list-type="ul">Knowledgeable staff</li> <li data-xf-list-type="ul">Great customer service</li> <li data-xf-list-type="ul">Gaming tables (I would actually rent out tables for RPG's at reasonable prices, like a pool hall)</li> <li data-xf-list-type="ul">Have the special order book within arm's reach at all times.</li> <li data-xf-list-type="ul">Wireless Internet</li> <li data-xf-list-type="ul">Food & Drinks (Typically in the form of vending machines)</li> <li data-xf-list-type="ul">Tournaments</li> <li data-xf-list-type="ul">Local Gaming Scene Information (Particularly if it's carefully monitored and organized)</li> <li data-xf-list-type="ul">Free Demonstrations</li> <li data-xf-list-type="ul">Cork Boards for local games kept clean and up to date</li> <li data-xf-list-type="ul">The latest Gaming Posters (Both on the walls and for sale)</li> <li data-xf-list-type="ul">Good lighting</li> <li data-xf-list-type="ul">Exciting Atmosphere</li> <li data-xf-list-type="ul">Family Friendly</li> <li data-xf-list-type="ul">Diverse Products</li> <li data-xf-list-type="ul">Available Products</li> <li data-xf-list-type="ul">Information on where to find the product if you don't have it available and the customer needs it NOW. (Don't underestimate the value of information. If you have the info, guess where they're going to come for it.)</li> </ul>These are creative ways to diversify your FLGS:<ul> <li data-xf-list-type="ul">Gift cards for your store</li> <li data-xf-list-type="ul">Credit accounts (Credit cards if you can. See a bank for small business needs.)</li> <li data-xf-list-type="ul">Special Events with giveaways.</li> <li data-xf-list-type="ul">Discount Cards available with memberships in special store events</li> <li data-xf-list-type="ul">Teaming up with other FLGS to hold events and help mitigate the costs for the above-mentioned cards and deals.</li> <li data-xf-list-type="ul">Have a relay system and open communication with other FLGS</li> <li data-xf-list-type="ul">Increase the speed by which you get products by knowing where local Amazon (and other distributors) wearhouses are.</li> <li data-xf-list-type="ul">Give sneak peaks and insider information to customers who buy similar products.</li> <li data-xf-list-type="ul">Get a consultant to advise on how to improve the appearance and efficiency in your store. You can even go to other stores in a 60 mile radius to see how they do things and how well it does for them. Heck, you should even ask them what works for them and what doesn't.</li> <li data-xf-list-type="ul">Sell Espresso/Lattes</li> <li data-xf-list-type="ul">Get a small business loan to carry out any of these things.</li> <li data-xf-list-type="ul">Sell common board games</li> <li data-xf-list-type="ul">Have flier campaigns distributed to middle income and upper middle income families.</li> <li data-xf-list-type="ul">Create ways for helping those in lower income brackets to maintain their hobby.</li> </ul>It is not the customer's responsibility to buy from the FLGS. It is the responsibility of the FLGS to make it attractive for the customer to buy from the FLGS.</blockquote>

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