Upgrade your account to a Community Supporter account and remove most of the site ads.
Rocket your D&D 5E and Level Up: Advanced 5E games into space! Alpha Star Magazine Is Launching... Right Now!

Reply to thread

Message: <blockquote data-quote="werk" data-source="post: 2915599" data-attributes="member: 29663">Read this <img src="https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f642.png" class="smilie smilie--emoji" loading="lazy" width="64" height="64" alt=":)" title="Smile    :)"  data-smilie="1"data-shortname=":)" />I used to work at Dell headquarters, and if it helps, the software that manages all of this is old and is not really responsive enough to do what needed to be done.  Second to that, the phone reps do not realize this limitation, because they believe what they see.  If the software shows that you changed shipping from ground to overnight, that means it'll ship overnight, right?  Wrong!  Once the order was released to the warehouse to ship, a rep on the phone cannot change it, nothing done in the software matters, it has already 'printed', only the warehouse can change that info.  If the rep knew this (and I promise you, they do not) they could have taken the extra step to follow through, email the warehouse (via the expedite request mailbox), and complete the request.  There are a lot of other things that could have happened, but the above scenario is most likely and happens constantly.It's human error and lack of training.  You could call it incompetence, which is accurate, but a little harsh.  It is bad, and Dell can do better, easily...but they won't, do to the way that they run their business.It's also why my group at Dell ruled, and all the other groups drooled.I could go on for days about why Dell is still better than anyone else, but that should address your specific issue.</blockquote>

Verification