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<blockquote data-quote="Tao" data-source="post: 4361877" data-attributes="member: 62326">You're well within your rights to disagree.&nbsp; However, as someone who is currently working for the company in question and who desperately wants the situation to be resolved, I am simply stating the obvious: Rational, well stated, and impartial complaints have more weight in the evaluation of a problem than impassioned but obviously biased complaints.Wayne62682 said essentially the same thing as Morris, but if both were being evaluated by WotC, Wayne's assessment would likely hold more weight simply because it doesn't contain the off-topic tangential sniping that Morris had.&nbsp; The fact that Morris has specific and detailed experience end up being irrelevant if he can't express himself in an appropriate manner.&nbsp; They end up being even more irrelevant when he can't be bothered to express his concerns through the appropriate channels.&nbsp; I am glad that the issue is being discussed.&nbsp; I am weighing in here in support of an open conversation about the problems and suggesting the most beneficial ways to express your concerns and make your voice matter.&nbsp; I genuinely hope that people DO use the customer service route to express any discontent you might have, since it will give WotC a measure of what kind of priority this should be (in cold hard numbers).&nbsp; If no one complains (or if those complaints are made where WotC doesn't see or count them), the assumption is that no one cares.&nbsp; So, if you care, show them you care.&nbsp; If you don't care... well... then why are you complaining to begin with.</blockquote>

[QUOTE="Tao, post: 4361877, member: 62326"] You're well within your rights to disagree. However, as someone who is currently working for the company in question and who desperately wants the situation to be resolved, I am simply stating the obvious: [b]Rational, well stated, and impartial complaints have more weight in the evaluation of a problem than impassioned but obviously biased complaints.[/b] Wayne62682 said essentially the same thing as Morris, but if both were being evaluated by WotC, Wayne's assessment would likely hold more weight simply because it doesn't contain the off-topic tangential sniping that Morris had. The fact that Morris has specific and detailed experience end up being irrelevant if he can't express himself in an appropriate manner. They end up being even more irrelevant when he can't be bothered to express his concerns through the appropriate channels. I am glad that the issue is being discussed. I am weighing in here in support of an open conversation about the problems and suggesting the most beneficial ways to express your concerns and make your voice matter. I genuinely hope that people DO use the customer service route to express any discontent you might have, since it will give WotC a measure of what kind of priority this should be (in cold hard numbers). If no one complains (or if those complaints are made where WotC doesn't see or count them), the assumption is that no one cares. So, if you care, show them you care. If you don't care... well... then why are you complaining to begin with. [/QUOTE]

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