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Message: <blockquote data-quote="Bump2daWiza" data-source="post: 4362477" data-attributes="member: 72410">We are obviously talking about 2 different things here: professionalism and customer service. I honestly don't know how Morrus should be conducting himself, since I know little about the gaming industry and how people interact with one another. I can say that I did not personally think he was out of line. Sure he is a competitor, but rivals bad mouth one another all the time (particularly public rivals such as TV personalities).  Customer service is something that I know about. I was raised in a family of sales men, and have worked for some time in the publishing industry. It may be that people generally respond better to those who are polite, complimentary, moderate etc. But a succesful company or business person has to learn to overlook these things. What matters is the essence of the person's concern. Also, if someone is being emotional, that is a sign that you need to pick up on. They may be crossing a line in the language they are using, but it could arise out of frustration. If your customers are frustrated and angry you have a problem. It is very ill advised to in business to only listen to your happy customers.  I for one can understand why Morrus would be a little frustrated and even poke a little fun at wizards. They just don't know how to do PR. Their boards are painfully broken. I can't tell you how many times I couldn't get on this month. The D&DI fiasco has not been handled all that well. In fact their handling of it, has only inflamed people. When people complained about 4E books smudging or falling apart they issued a statement indicating it was a result of readers' drinking habits and poor hygeine (I know this is an exxageration, but honestly how stupid does a company have to be to let something like that--which could be interpreted as such as statement-- come out) Don't get me wrong, I like wizards, but they do need to work on a few areas.</blockquote>

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