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<blockquote data-quote="GiantSloar" data-source="post: 4364572" data-attributes="member: 72749">First off, thanks for dropping in.&nbsp; I have got far more information from this non WoTC site than their own.You are confusing me.&nbsp; You say that the management does not care about the forums as they are non revenue generating.&nbsp; I have worked in such roles for companies that see IT as nothing more than a overhead sink that garners nothing in return.&nbsp; I completely understand your sentiment here and frankly, working in such a environment sucks.You then say we should open a CS ticket and complain so that management see the hard numbers of complaints. From what I can tell you are both a member of IT and CS, dual hat type role which again is not uncommon at all. But as you CS role, you also say they won't listen to you.So now we hear that both in the forum posts and CS tickets, management simply does not give a flying fart about the forums and other other parts of gleemax that have been crashing.&nbsp; There is no revenue lost, so they don't really care.&nbsp; I don't think that many on this board or the WoTC boards would find that surprising in the least. From what I have read on the DDI boards this attitude is also obvious.&nbsp; Frankly I will be surprised if DDI is launched with its advertised features.&nbsp; If focus is that concentrated on generating revenue we will likely get a product that is released too early, too buggy and with limited features.&nbsp; After a poor launch the project will be scrapped.&nbsp; My only word of advice is this: Get Out.&nbsp; If your management chain appoints people to liaise with the community(customers) in both its own forums and customer service platform but then ignores those people, your management sucks.&nbsp; Sorry for that unprofessional assessment, but thats it.&nbsp; Unless you are making good bank, (unlikely given the attitude to IT), then you are just burning yourself out working for people that don't respect what you do.</blockquote>

[QUOTE="GiantSloar, post: 4364572, member: 72749"] First off, thanks for dropping in. I have got far more information from this non WoTC site than their own. You are confusing me. You say that the management does not care about the forums as they are non revenue generating. I have worked in such roles for companies that see IT as nothing more than a overhead sink that garners nothing in return. I completely understand your sentiment here and frankly, working in such a environment sucks. You then say we should open a CS ticket and complain so that management see the hard numbers of complaints. From what I can tell you are both a member of IT and CS, dual hat type role which again is not uncommon at all. But as you CS role, you also say they won't listen to you. So now we hear that both in the forum posts and CS tickets, management simply does not give a flying fart about the forums and other other parts of gleemax that have been crashing. There is no revenue lost, so they don't really care. I don't think that many on this board or the WoTC boards would find that surprising in the least. From what I have read on the DDI boards this attitude is also obvious. Frankly I will be surprised if DDI is launched with its advertised features. If focus is that concentrated on generating revenue we will likely get a product that is released too early, too buggy and with limited features. After a poor launch the project will be scrapped. My only word of advice is this: Get Out. If your management chain appoints people to liaise with the community(customers) in both its own forums and customer service platform but then ignores those people, your management sucks. Sorry for that unprofessional assessment, but thats it. Unless you are making good bank, (unlikely given the attitude to IT), then you are just burning yourself out working for people that don't respect what you do. [/QUOTE]

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