Upgrade your account to a Community Supporter account and remove most of the site ads.
Rocket your D&D 5E and Level Up: Advanced 5E games into space! Alpha Star Magazine Is Launching... Right Now!

Reply to thread

Message: <blockquote data-quote="DEFCON 1" data-source="post: 5368660" data-attributes="member: 7006">I appreciate the feedback, delericho, and I'm happy to respond to your issues in an attempt to make my feelings a little more clear about this one particular thread.My point to Brax was thus:  He paid for his second subscription to D&D Insider because he wanted what they were offering... DESPITE the knowledge he had of all the past so-called failures of Wizards' computer programs in the past (Master Tools, Gleemax, the VTT, the Visualizer etc.)  However, at no time did WotC EVER say that what a person would get if they subscribed would be recompense for the previous failures.  They never offered a new Master Tools, they never offered a VTT, they never offered to "make up" for any of that stuff.All they offered was what they offered... the Character Builder, Dragon and Dungeon Magazines, the Compendium, Monster Tools etc.  And they gave that to him when he signed back up.  And during that time, all of those tools and products did what they were supposed to do, with a MINIMUM of problems (yes, there were always bugs or the smallest things missing, but they always left communication open for people to get in touch and let them know when there were problems, and they always tried their best to fix them).  They basically did everything a proper software company does... offer a product, and fix said product in a timely fashion when they could (usually each month) when it wasn't working right.  What more could Wizards have done?If he (or anybody) truly felt this way... then why would you EVER actually subscribe?  If any of you truly felt that WotC did not earn the trust to produce a product (or in this case, several products) that pretty much did exactly what they said it would... but you made the choice TO SIGN UP ANYWAY... they cannot be faulted if your gut instincts were true.  YOU KNEW RISKS AND YOU DISREGARDED YOUR OWN FEELINGS.  Thus, you should be mad at yourself for ignoring your own advice.  And I don't have any sympathy for you for burning yourself on your own stove.However... the reason why I don't believe this is actually the issue... is because I think most of us truly know that the things you got with your DDI subscription ACTUALLY were good, and ACTUALLY worked, and ACTUALLY were more than worth the price you paid for it.  We all saw what they were doing with the products... we all could try out the Character Builder for the first three levels and see for ourselves that it was a stable and very worthwhile piece of software... and we all realized that (for the most part) everything we got for our subscription was good, and useful, and right.And because of this... to use their OTHER failures as examples to justify why you are upset with this ONE SPECIFIC CHANGE TO DDI AS IS PRESENTLY CONSTITUTED is completely unfair, and does not make your anger more important than anyone elses.That is absolutely true.  You are more than able to make suggestions to Wizards about what some really great tools might be and that they should consider it.However... to make these suggestions at the same time you are chastising them for "screwing things up" and telling them straight away that you aren't paying one cent more for their products... *IS* basically attempted blackmail.  You're telling them that you aren't paying ANYMORE until they satisfy YOUR NEEDS.  But this begs the question... where was all this anger BACK IN JULY?!?Back in July... Brax still didn't have a VTT.  He still didn't have a Visualizer.  He still didn't have a Campaign Manager.  But did we see or hear him (and every other person using these excuses as explanations why they are quitting DDI) say these things back in July?  No we did not.  Because back in July HE WAS RELATIVELY HAPPY getting what he was getting.  At least, certainly happy enough that he wasn't submitting letters of complaint to Wizards and/or telling them he was no longer going to subscribe once his time was up.And that is exactly my point.  He, and most other people like him, are trying to use things that have nothing to do with the CURRENT question in hand (no longer being able to have an updated offline Character Builder) as evidence why their anger is more important, and why they should be listened to more.  At least, moreso than the person who writes a letter to Wizards that says "I subscribed to DDI for a year because I thought I would get a year's worth of downloadable Character Builder information.  As that no longer appears to be the case, I would like the remainder of my money back because I no longer will be receiving what I paid for."Had Brax's letter just said that?  I wouldn't have made a single comment about it (nor commented on all the other threads).  Because that would have been a reasoned complaint that dealt EXACTLY with the problem at hand, and NOT attempted to use past anger or WotC's past failures as bludgeons against them to exemplify why they are a "rotten company" with "horrible PR" and who care more about "the almighty dollar instead of keeping customers happy".  And all other bull like that.Hope that clears things up.</blockquote>

Verification