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<blockquote data-quote="tuxgeo" data-source="post: 5331565" data-attributes="member: 61026">Prompted by this thread, I went into My Account to turn off autorenewal. However, I had turned it off once before in February 2010, and I had allowed my original subscription to lapse; so when I subscribed again, the online system created a new subscription for me, with a new subscription number. What I saw when I got there this week was that BOTH the old and the new subscription were set to autorenew in February; so I clicked the link to turn off the autorenew setting on the older subscription, because I didn't want to have two renewal charges hitting my credit card the same month. (Who would?) Fail! That one act turned off autorenew on both subscriptions at once. I guess a user can't delete an older subscription unassisted, even with a password; and a user can't turn off autorenew on one old subscription while leaving autorenew active on the current subscription. Well-designed tools would let you do that, of course. DigitalRiver's service for WotC is not like that. (Might getting a new service provider be a worthwhile project for WotC?)(Did I mention that I think that DigitalRiver is incompetent at database programming?)Hey @<a href="http://www.enworld.org/forum/member.php?u=56746" target="_blank">mudbunny</a>, could you call this abomination to WotC's attention?</blockquote>

[QUOTE="tuxgeo, post: 5331565, member: 61026"] Prompted by this thread, I went into My Account to turn off autorenewal. However, I had turned it off once before in February 2010, and I had allowed my original subscription to lapse; so when I subscribed again, the online system created a [I]new[/I] subscription for me, with a [I]new[/I] subscription number. What I saw when I got there this week was that BOTH the old and the new subscription were set to autorenew in February; so I clicked the link to turn off the autorenew setting on the older subscription, because I didn't want to have [B][I]two[/I][/B] renewal charges hitting my credit card the same month. (Who would?) Fail! That one act turned off autorenew on [B][I]both[/I][/B] subscriptions at once. I guess a user can't delete an older subscription unassisted, even with a password; and a user can't turn off autorenew on one old subscription while leaving autorenew active on the current subscription. [U]Well-designed[/U] tools would let you do that, of course. DigitalRiver's service for WotC is not like that. (Might getting a new service provider be a worthwhile project for WotC?) (Did I mention that I think that DigitalRiver is incompetent at database programming?) Hey @[U][URL="http://www.enworld.org/forum/member.php?u=56746"]mudbunny[/URL][/U], could you call this abomination to WotC's attention? [/QUOTE]

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