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Message: <blockquote data-quote="Bedrockgames" data-source="post: 6221626" data-attributes="member: 85555">I think there are a few different kinds of people who make complaints. There are folks who get legitimately bad service and complain because they are rightly upset. I have no issue with this. If your service was bad, you have a right to complain because you spent money expecting good service and a good meal. But there are also people who are just waiting for an opportunity to be upset and complain. I suspect the guy who didn't leave a tip because the server was gay is just that type. These folks bring their own issues to the table and servers are a soft target for their anger (because most servers know not to react when someone insults them or berates them). You expect to encounter these sorts of people from time to time and that it just goes with the territory. But servers are human and on abdad day, these an pile up and really affect you. I have a pretty thick skin, and this sort of thing never really bothered me much (though i have some pretty good stories about customers insulting me in creative and unusual ways). And i am no longer in the service industry, so i dont put up with it anymore. My wife on the other hand works long days at restaurant and english isnt her first language. She speaks englis very well but has an accent. On days when she gets a few customers in a row that choose to berate her for "not learning the language" that has a big impact on her day and it is infuriating because she does speak english very well and some people just don't understand that speaking a language with an accent an slightly imperfect grammar doesn't mean you don't know the language (also it is not an american restauant so all the servers have accents). I see this most of the time as cases of people going into the restaurant with their own personal hang ups and going after an easy target. so i have a lot of sympathy for what servers endure on a daily basis without really being able to say anything back. And when I see someone ready to drop the axe with a checklist of potential mistakes in hand, i have to question if they weren't just looking for a reason to be upset. That said, servers do have a job to do and you can't let those people impact your performance with other customers. Sometimes the customer is just being a jerk, but other times you made a mistake and need ot fix it. The good servers learn to distinguish the difference.</blockquote>

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