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Message: <blockquote data-quote="theoremtank" data-source="post: 453285" data-attributes="member: 6099">Many of the people on these boards are probably aware of Wizards of the Coasts software product eTools.  Those that purchased it (average $30 - $40) know that the product was essentially put out incomplete and very buggy.   Nonetheless, many eTools customers have found this product to be essentially without support.  Numerous people have contacted Wizards of the Coast via email, snail mail, and telephone about their dissatisfaction and inquiries about patches.  How has Wizards of the Coast responded to the widescaple dissatisfaction from their paying customers?  Wizards of the Coast has chosen to ignore them!  That means ignoring the emails and letters of paying customers and essentially giving out no information over the phone.  They have commited to nothing in regards to supporting eTools to their paying customers.  Which is all most eTools customers want to hear.  People on these boards would be hard pressed to find any mention of this failed software product on the official Wizards of the Coast site.  If Wizards is proud of this product why are they not pushing it more on their site?  There are those eTools customers that believe the product has some use and potential if it was ever finished, however the majority of these people I'm guessing are completely dissatisfied with the support.Ultimately the question I'm posing for discussion is this....Do you want to continue to give your business to a company that has thus far treated its paying customers with such a level of unprofessionalism and disrespect?</blockquote>

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