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Does Wizards of the Coast deserve our business?
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<blockquote data-quote="Alzrius" data-source="post: 453555" data-attributes="member: 8461"><p>As a person who did not buy eTools, I just wanted to share my perspective.</p><p></p><p>I doubted eTools would be a good product almost from the start. When a company has to delay something for over a year to work on it, you know something's got to be going wrong, and then when they declared they were scrapping the mapping feature, that just rang out that there were design problems to me. This wasnt due to any knowledge of computer software design (because I have none), but simply due to instinct. It also helped that I remembered being less than 100% satisfied on the AD&D Core Rules, and Dragon Encyclopedia, and even with the free character generator CD in my D&D Player's Handbook. Id just had low enough expectations for computer products from WotC that I wasn't at all interested in eTools.</p><p></p><p>The way it is now, Im surprised at how dissatisfied people are with the product, but not by much. Wizards of the Coast isn't a computer software company, theyre a company that makes pen and paper roleplaying games. That's why they got outside help from Fluid on making eTools in the first place. I can't really comment on the silence at Fluid, since I know so little about them, but its hardly fair to call Wizards disrespectful for this. They obviously don't have the know-how to release a good computer product, and are probably frantically scrambling to do anything about eTools now (according to the news page here on EN World, a patch is going to be out soon). However, they have been very good about hearing and responding to non-computer concerns in the past, so Im far from ready to write them off entirely. If they make another CD product, I doubt I'll buy it, but as long as they keep making great RPG books, and doing so well listening to their customers about those, I know I'll keep giving them business.</p></blockquote><p></p>
[QUOTE="Alzrius, post: 453555, member: 8461"] As a person who did not buy eTools, I just wanted to share my perspective. I doubted eTools would be a good product almost from the start. When a company has to delay something for over a year to work on it, you know something's got to be going wrong, and then when they declared they were scrapping the mapping feature, that just rang out that there were design problems to me. This wasnt due to any knowledge of computer software design (because I have none), but simply due to instinct. It also helped that I remembered being less than 100% satisfied on the AD&D Core Rules, and Dragon Encyclopedia, and even with the free character generator CD in my D&D Player's Handbook. Id just had low enough expectations for computer products from WotC that I wasn't at all interested in eTools. The way it is now, Im surprised at how dissatisfied people are with the product, but not by much. Wizards of the Coast isn't a computer software company, theyre a company that makes pen and paper roleplaying games. That's why they got outside help from Fluid on making eTools in the first place. I can't really comment on the silence at Fluid, since I know so little about them, but its hardly fair to call Wizards disrespectful for this. They obviously don't have the know-how to release a good computer product, and are probably frantically scrambling to do anything about eTools now (according to the news page here on EN World, a patch is going to be out soon). However, they have been very good about hearing and responding to non-computer concerns in the past, so Im far from ready to write them off entirely. If they make another CD product, I doubt I'll buy it, but as long as they keep making great RPG books, and doing so well listening to their customers about those, I know I'll keep giving them business. [/QUOTE]
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